Hi I am having a very annoying problem with Adobe Photoshop Elements 10 that I cannot get to the bottom off. We have 20 PCs in a school with the program installed but whenever anyone (and I mean anyone - standard domain user, administrator, local user) runs the editor it appears to startup ok but then it immediately freezes and you can't access any menus. It freezes for approximately 5 minutes then kicks in to life and works ok after that. I have determined that it must go and try to check something on the network because I figured out if I remove the network cable it starts ok. I've been through a number of attempts to fix this including the standards of reinstall (from a local location, and a disk and a network location), install it on a new PC (PCs are all running Windows XP SP3) delete the preferences file, start it directly from a shortcut to the editor and not through the shortcut it creates.
So my question is has anyone come across something similar and do you know what Elements Editor tries to do when it starts up.?
Hi, we are in a NSW DET school and have the exact same issue that has just started occuring.
Start Adobe Photoshop Elements 10, click editor. Then when you click a menu or any other item it freezes (not responding) for around 5 mins.
But same as you are experiencing, it works fine if network cable is unplugged first before opening!
Windows 7 here though, not XP. Happening on all workstations i have tested so far.
What the hell is going on?!
Hello, we are in a WA DET school and have the same problem. We are using both XP and Windows 7 machines and the problem is the same on all of them.
Start Adobe Photoshop Elements 10, click editor. Then when you click a menu or any other item it freezes (not responding) for around 3 mins.
Anyone know any solution to this?
This is interesting. I was starting to be of the believe that it must have been something that has changed on our network. I was thinking that when you start up editor the program tries to connect to an adobe website, possibly to check updates etc, and maybe a change in our proxy server has blocked access to the site. However the fact that it has started happening elsewhere seems to rule that probabilty out and maybe Adobe have changed something, ie the location of whichever site the program is attempting to contact at startup. Has anyone tried using the software outwith their school/business network? I am thinking about taking a PC home tonight and try it from there, or/and install the software on my own home PC and see if the same issue still occurs.
I ran TCPView when opening the program which details all TCP connections that are occuring on the PC and any point. When you run the editor it returns the following as one of the connections (this is only there when Photoshop Elements is run and disappears after the program kicks in to life, so it definitely appears to be linked to the program):-
server-54-230-3-3.lhr5.r.cloudfront.net http SYN_SENT
It also returns hundred of connectiona from our proxy just saying it is waiting but doesn't actually tell you what it is waiting on, other than concluding that it is access to the site above. I don't know if this site is anything to do with Adobe.
Unfortuantely when you run Organiser the same connection also appears and I don't have any problems with Organiser just when you run editor.
This is not getting any clearer.
My guess would be it's looking for the non-existent photoshop.com servers. Go into the organizer preferences and turn off all syncing/backup options.
Try creating shortcuts for the editor and organizer .exe files, since I don't think there's any way to stop the welcome screen from running that check.
Thanks Barabra B for the input. Creating the shortcuts was one of the first things I tried after reading it a few times on here but unfortunately that made no difference. You mentioned turning off all syncing/backup options in Organizer. Where exactly are those? I had gone in previously and turned off 'Automatically Check for Services' which is in Organizer >>> Preferences >>> Adobe Partner Services, but I couldn't find anything else in the settings about syncing or backup in there. Incidentally turning off the automatic check for services made no difference.
I looked further into why I can't see any options for Backup/Syncing in Preferences and apparently it's because it is only available when you install the US version. As I am in the UK and installed that option I don't get any backup/sync option so that would appear to rule out that been the cause of the issue.
As mentioned in one of my earlier posts I was going to try install the software on my home PC and see if there is a recurrance of the problem when I am outwith the school network. So last night I installed it and ran it at home. There was an initial freeze when i did this but only for about 20 seconds on this occasion. A further 4-5 attempts to run the program all resulted in a reasonable startup time. So once again I am starting to think the problem is related to our proxy server, so I think I'll need to get someone that looks after that side to have a look at things. I still feel there should be a straight forward option within the program just to stop it trying to access the internet every time it starts.
I have PSE 10 with the same behavior.
A network packet trace shows attempts to reach a particular servername at cloudfront.net on TCP port 80.
Yes, it's taking just about 3 minutes (160+ seconds).
I have been only using a shortcut to the Editor, and see the problem behavior. There is nothing in the Preferences that gives me a clue about reaching out to the Internet.
I have just opened Organizer. Under its preferences there are Adobe Partner Services. All were checked on for checking automatically. I have UNchecked them. Closed PSE. Restarted PSE. Same behavior.
A packet trace shows:
1. PC asks for "static.photoshop.com"
2. The answer from DNS for that includes a reference to a 'cname': d2rvjokk0fvmdi.cloudfront.net
The list of addresses has 8 entries.
3. The PC tries to reach each of them. Has to timeout/fail. Then PSE lets me work okay.
There appears to be some other hidden setting that PSE is acting upon.
I can't find any entry in the Windows Registry for 'static.photoshop.com', nor for any 'cloudfront.net'.
I tried and found a somewhat devious workaround: Add a dummy entry in my own host file for static.photoshop.com
PSE now starts without the lag. (my PC rejects my own attempt to get a TCP port 80 session.)
I haven't found yet what that might break that I would be unhappy about.... for now I'm happy with the quick startup.
Thanks richjberke, your a genius. Adding static.photoshop.com entry to the host file has worked for me as well. I had played around with other entries in the host file but hadn't used that one. Like you I don't see that it is having an effect on anything else (or in fact that it particularly will). So I think I'll go down the route of using this as the fix for all our machines.