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PDF Printer not saving files; 9.5.5 (pro) with Windows 7, 64 bit

Aug 30, 2013 5:07 PM

Tags: #pdf #windows #7 #printer #9.5.5

I imagine that the root of this issue has to do with compatibility between the OS 64 and and 32 bit application of Acrobat 9.5.5. The installation has been uninstalled, reinstalled, and fully repaired. Initially, while printing from powerpoint (but also any other source, including chrome, firefox, or from acrobat's own interface), the PDF printer would output a generic error about the "current printer setup". After reveiwing the event log, a sidebyside 40 seemed to be causing the problem. I followed the solution posted at -4424-8a43-ff3832786b59/many-sidebyside-78-errors-with-acrobat-9-desig ner, but with no luck. I then went and installed the PDF printer manually using the adobePDF.inf file. This removed the generic error, but now when converting using the PDF Printer, no file is saved and no error dialog appears. Nothing is showing in the event viewer either. Print-to-pdf works, but the user needs specific formatting that occurs while printing. Any ideas what may be occuring?


Running 9.5.5 Adobe Pro on a Windows 7 Pro 64 bit system.

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    Aug 30, 2013 5:30 PM   in reply to aw-ctl

    You need to address this in the Acrobat Forum

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    Aug 31, 2013 7:28 PM   in reply to aw-ctl
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    Sep 1, 2013 1:50 AM   in reply to MichaelKazlow

    Let's step back a bit. First, since you have apparently been successful at installing the printer let us see if it works. Open and application and go to the print menu and select Print-to-file for the Adobe PDF printer. Assuming that is successful, open the file that is created (usually a PRN extension, though it is a PS file) in Distiller. Do you get a PDF now, or errors about the creation?


    If the PDF is created, use ctrl-alt-del>task manager to see if Acrotray is running in the background. If not, go to the Acrobat (or Distiller) folder and start it. If you can not start it then Acrotray is the problem that you are having. It might be that it will work if installed in a 32-bit compatibility mode.

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