Hey all! Last night I took advantage of Adobe's sales on Creative Cloud, and for the most part everything downloaded smoothly. However, when I try to open Premiere Pro CC I get the loading icon, and then Windows pops up with a "Adobe Premiere Pro CC has stopped working" message and prompts me to close it. This issue doesn't occur with any of the other CC software I downloaded, only with Premiere. I tried rebooting but it didn't help anything.
Googling this issue didn't come up with much help either, so I was hoping to get it resolved here. I'm running a Windows 7 MSI laptop, Core i7, and nVidia 660M card. In the closest issue I found that someone else had, they needed to update their ATI drivers, but I haven't seen any information on that causing an issue with nVidia.
I'd really like to figure this one out. Thanks for any help!
What is your nVidia driver version?
How to determine your nVidia driver version
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7
If your laptop does have dual graphics, you MAY need to disable the onboard graphics adapter via BIOS
-link to why http://forums.adobe.com/message/4685328
Hi guys, thanks for the responses. I only have a single GPU, and the driver version is 306.23, and I'm running Windows 7 64-bit. I don't see any recent driver updates for my card on nVidia's website, and the method of signing out and then signing back into Creative Cloud, described in one of the links above, also didn't work...
If all else fails,
Try uninstalling your latest app.
Control Panel - Uninstall - your latest installed program.
or if system was running ok before...
Try system restoring to your latest known good working restore point,
however you are likely to lose your latest installed updates or application.