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egip01
Currently Being Moderated

Illustrator CC crashes every time I move an object

Aug 31, 2013 7:05 PM

Tags: #illustrator #problem #crash #bug #objects

Last night my AI CC started crashing every time I tried to move an object. I tried it in all different files with the same result.

 

I have run all updates to all my Adobe software and restarted several times. I have un and reinstalled AI. Per a previous discussion thread for a similar problem with CS6, I have just now tried restarting in safe mode.

 

With this latest restart, the program seems to handle moving but everything is now running unbearably slow.

 

Any suggestions for what to try next?

 
Replies
  • Currently Being Moderated
    Aug 31, 2013 11:49 PM   in reply to egip01

    You have to provide system information or thius is not even beginning to go anywhere. Also include crash logs:

     

    Working with your Operating System’s Tools

     

    Mylenium

     
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  • Currently Being Moderated
    Sep 1, 2013 1:03 AM   in reply to egip01

    egip,

     

    Have you tried to reset the preferences (lose down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible), or Move the folder with Illy closed (more tedious but also more thorough and reversible))?

     

    Running the Cleaner Tool between uninstalling and reinstalling clears all the mess that may linger after a simple reinstallation.

     

    http://www.adobe.com/support/contact/cscleanertool.html

     
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  • Currently Being Moderated
    Sep 1, 2013 6:19 AM   in reply to egip01

    For my part you are welcome, egip.

     

    The lack of automatic cleanup is rather strange.

     
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  • Currently Being Moderated
    Sep 1, 2013 6:34 AM   in reply to egip01

    Sometimes restarting the computer helps but it is also good next time something unexplainable happens to try and restart the computer onot one time but three times, I am not sure of the reason but I think it has to do with overwriting a abnormal startup glitch the system itself does not want.

     
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  • Currently Being Moderated
    Sep 1, 2013 7:18 AM   in reply to Wade_Zimmerman

    A triple restart is new to me, Wade. I will try to remember.

     
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  • Currently Being Moderated
    Sep 1, 2013 6:27 PM   in reply to egip01

    For what it is worth, we are having exactly the same problem on 2 x macs with illustrator CC. Will try the above - thanks.

     
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