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sailor1235
Currently Being Moderated

Adobe Premier Pro cc has stopped working

Sep 1, 2013 8:55 AM

I know this has been discussed before but its so far beyond my knowledge as to how to fix this. I have tried many of the suggestions to no avail.  I have a new Dell m6700, Windows 7 64 bit with Nvidia Quadro K3000m with the latest driver, Intel HD graphic 4000 with the latest driver, i7-3740 @2.70, 8gb ram.  Any latest ideas as to why PPro CCloud does not work?  Quite the bummer not being able to launch the program.  I don't think I should have to be a computer tech to make this work. :-/

 
Replies
  • Currently Being Moderated
    Sep 1, 2013 9:12 AM   in reply to sailor1235

    Disable the Intel graphics entirely, preferably in the BIOS.

     
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    Sep 1, 2013 9:19 AM   in reply to sailor1235

    Me neither.  You'll have to root around.

     
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    Sep 1, 2013 2:45 PM   in reply to sailor1235

    It is what's running the screen, and that's the issue.  PP wants only one option for the graphics driver.  You want the nVidia to be it.

     
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  • Currently Being Moderated
    Sep 3, 2013 4:06 AM   in reply to sailor1235

    If all else fails,

     

    Try uninstalling your latest apps.

     

    Control Panel - Uninstall your latest - installed program.

     

    or if system was running ok before...

     

    Try system restoring to your latest known restore point, however you are likely to lose

    latest installed update or application.

     

    good luck

     
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  • Currently Being Moderated
    Sep 3, 2013 9:20 AM   in reply to sailor1235

    Try this:

     

    Go to BIOS settings>Advanced Chipset Option>Onboard VGA.  Set it to -off or init display first

     
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  • Currently Being Moderated
    Sep 3, 2013 4:34 PM   in reply to sailor1235

    Please roll back the intel graphic drivers to standard VGA mode & disable the NVIDIA Graphic card, Check if you are able to launch the application.

     
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  • Currently Being Moderated
    Sep 5, 2013 7:35 AM   in reply to sailor1235

    Ask the Dell tech how to disable the Intel graphics entirely, so it never gets used from boot up to shut down.

     

    This used to be easily done in the BIOS, but it seems we're seeing more and more Laptops without that option, or at least, not easily found.  Tell the man fully disabling on-board graphics is still a must have feature for any machine that has on-board graphics.

     
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  • Currently Being Moderated
    Sep 4, 2013 9:46 PM   in reply to sailor1235

    Video Provided:

     

    Cure for me was at the 2:15 mark. 

     

    Click CHANGE

     

    After the 2:15 mark is just to show it works and no more crashes.

     

    Your error fix may be different, but if no fix error pops up, try going to:

     

    Control Panel - Appearance and Personalization - Change the Theme -

    Basic High Contrast Theme -  ( Choose Windows 7 Basic).

     

     
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  • Currently Being Moderated
    Sep 4, 2013 10:09 PM   in reply to sailor1235

    Originally, I tried uninstalling and reinstalling PP too, but the problem doesn't

    appear to be PP  at all.

     

    PP is a Monster irequiring Monster Operating System but it still allows us

    little systems to participate.

     

    Thanks Adobe!

     

    Scroll down to Reply 17.

     

    Good Luck!

     
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  • Currently Being Moderated
    Sep 5, 2013 4:50 PM   in reply to mayhornGuy

    I tried Reply 17...it still crashes after about 1:15 on my Dell Optiplex 9010 with  Intel HD graphic 4000.

     

    we'll see if Adobe support needs another 1/2 day to figure out the issues as with all the other products I've purchased.

     
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  • Currently Being Moderated
    Sep 7, 2013 2:45 PM   in reply to 8up-da-hale

    OK, so as expected I spent several hours with Adobe support on the phone and they finally got it to run for more than 45 seconds.  Turns out my Intel HD graphic 4000 driver needed an update.  This is from the support person.

     

    Hi,

    You can follow these steps:

     

    To check the crash logs:

    1. Go to start
    2. In search type event viewer
    3. On event viewer windows ,expand windows logs and go to application
    4. Double click on the first error
    5. Check the description and look for faulting module ,if that is ntdll.dll
    6. Then download these drivers and install them.
    7. https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22605
    8. Launch premiere pro
     
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