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becky1120
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My Adobe ID account does not show my purchased products

Sep 2, 2013 8:19 AM

Tags: #cs5

When I log into my Adobe ID, it does not show that I have purchased Photoshop CS5, when I indeed did. How do I change this?

 
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  • JJMack
    6,011 posts
    Jan 9, 2006
    Currently Being Moderated
    Sep 2, 2013 8:58 AM   in reply to becky1120

    Are you sure your using the same Adobe userid you use during your CS5 activation?  That should have registered CS5 for your Adobe userid.

     
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    Sep 2, 2013 9:03 AM   in reply to becky1120

    Looking at my page it just shows the registration date.  So if you did not register it may not show.

     
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  • JJMack
    6,011 posts
    Jan 9, 2006
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    Sep 2, 2013 11:53 AM   in reply to Curt Y

    Curt Y wrote:

     

    Looking at my page it just shows the registration date.  So if you did not register it may not show.

    When you click on that registration entry it will show your your serial number set during activation.

     
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    Sep 2, 2013 10:32 PM   in reply to becky1120

    Purchasing a product does not magically or automatically registers it in your name.

     

    You have to register it with Adobe.

     

    Registration and activation are not the same thing.

     

    Whether you buy an educational version is immaterial.  You still have to register it with Adobe.

     
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  • JJMack
    6,011 posts
    Jan 9, 2006
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    Sep 3, 2013 5:22 AM   in reply to station_two

    When you activate during Acrivation you need a internet connection activation will register your product and serial number into you adobe id account.

     
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    Sep 3, 2013 8:00 AM   in reply to JJMack

    JJMack wrote:

     

    When you activate during Acrivation you need a internet connection activation will register your product and serial number into you adobe id account.

    Been awhile since I bought a product, but as I remember it there was a box that asked "do you want to register now or later".  You have to choose yes and then fill in the blanks with your name, address, e-mail and whatever.  It does not to this automatically.

     
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