• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to reinstall CS5 on OS 10.5.8 "not supported on this architecture."[was: Tim]

New Here ,
Sep 02, 2013 Sep 02, 2013

Copy link to clipboard

Copied

trying to reinstall CS5 on OS 10.5.8. Program was uninstalled but when I try to reinstall I get "can't open application "install" because it is not supported on this architecture.

Views

1.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 02, 2013 Sep 02, 2013

Copy link to clipboard

Copied

run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

then try to reinstall

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 02, 2013 Sep 02, 2013

Copy link to clipboard

Copied

when I try to run the program I get the same message

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 03, 2013 Sep 03, 2013

Copy link to clipboard

Copied

cs5 installed with no errors?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2013 Sep 03, 2013

Copy link to clipboard

Copied

The original install was done without errors.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 03, 2013 Sep 03, 2013

Copy link to clipboard

Copied

in message 2 did you mean to say, when i try to re-install the program i get the same message?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2013 Sep 03, 2013

Copy link to clipboard

Copied

Yes

Connected by DROID on Verizon Wireless

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 03, 2013 Sep 03, 2013

Copy link to clipboard

Copied

attach a screenshot showing the file you are clicking.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2013 Sep 03, 2013

Copy link to clipboard

Copied

I can’t get grab to work on the screen image.

What I did was click on the adobe link and downloaded the cleaner tool.

On the screen I clicked on “Adobe Creative Cloud Cleaner Tool” and then got this message;

“You can’t open the application ‘Adobe Creative Cloud Cleaner Tool’ because it is not supported on this application”

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 03, 2013 Sep 03, 2013

Copy link to clipboard

Copied

you downloaded the mac .dmg version of the cleaner?

http://forums.adobe.com/thread/963429

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2013 Sep 03, 2013

Copy link to clipboard

Copied

yes

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 03, 2013 Sep 03, 2013

Copy link to clipboard

Copied

click the link in message 9 to see how to take and attach a screenshot.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 04, 2013 Sep 04, 2013

Copy link to clipboard

Copied

LATEST

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines