I truly have had it with this software. It use to happen here and there and today totally freezing my laptop. EVERYTHING else is closed. It is a SONY PC 8GB Ram memory.
Have to force close the PC... restart and still nothing. 3 times.
Just about getting ready to give up and this is so frustrating.
Anything I should look for? Maybe?
Can you please provide us with more info?
Good luck, and please provide us with a few more details,
I will try to answer some of those questions as I am not that computer savvy.
1. I don't have Projects settings and have no clue what an Asset is. I set the rendering for You Tube right now as I have not started my big project yet.
3. i7 CP 8GB Ram Windows [sorry I don't know what OS means]
4. HDD's and Video Card? I have no idea. [PE11 use to work fine, crashed only a few times]
5. I am rendering a video. So the time clock runs but the rendering stops at 7%, then the time stops also. Actually the time was too long for a 3 minute video. It starts at 20 minutes, then goes to 1.5hr, then freezes.
6. No message. Just freezes. I cannot even restart it. I have to manually shut it down and restart. Luckilly I save the video.
7. Nothing. And as I mentionned I have nothing else open.
Sorry I cannot be of more help to find a solution.
Sorry for the bad news.
I tried to ease things by checking your prior threads to see where you had been and were heading when last you wrote.
Are you still working with those huge raw images in your Premiere Elements 11 Mac projects? And are these projects still using 1920 x 1080p60 footage? Have you been keeping up with the maintenance on pile ups of previews, conformed audio, and conformed video?
A lot of my following questions are the same or similar to those of Hunt. But basically they boil down to the need for a description of the total bad situation from project settings, properties of source media, Timeline maneuvers, computer status and the like.
You are probably not in the mood for that, but details like that will help us (hopefully) to sort out the situation with you.
Sorry to use confusing terms.
I think that ATR has covered the Project settings, and "Assets" are the Clips, Stills, SFX, music, etc., that you are Importing to the Project, and then placing on the Timeline.
I am on a PC, not Mac. I use a Go Pro HD, a Canon S-95 and a Sony NX-70, but none are RAW files. [only for Photography].
Yes, still using 1920x1080p60 [Go Pro is p30].
Sorry to say I don't know what maintenance on pile ups... and the rest you wrote is.
It is not a matter of mood really, it is just that I don't know. It looks like I need to take some courses or something if a software cannot flow without maintenance which I am not aware of.
I wish I knew what is going on as in a week or so I am going to start an hour and a half long project!
PS: Bill, I am not doing anything unusual. This time around I have not even imported any Music. I wonder if Adobe would like me to re-download the software. Our connection is not daily so...
I saw your reply to Hunt after I had posted my message to you.
It is going to be difficult to sort through what is going on there without the basic details asked for.
But, maybe you have more information there to help than you know.
1. If you go to Edit Menu/Project Settings/General, what does it read for Editing Mode, Timebase, and Frame Size?
2. Does your Timeline have video as well as stills? If so, is the video 1080p60 that you wrote about in an earlier thread. You were pretty clear on what you were using then. Are you using stills as well as video in the Timeline...raw or jpgs or other? Are you bothering to resize any of them if the pixel dimensions exceed 1920 x 1080?
3. Just how long is your Timeline content that is heading for YouTube...minutes, hours,??
Could you clarify....are you trying to upload your Timeline to YouTube via Publish+Share/Online/YouTube and that is where you are getting the freezing or are you exporting your Timeline as some sort of file that you intent to upload to YouTube at the YouTube web site and that export to file in Premiere Elements is where you are getting freezing?
4. I must have been mistaken. I thought that you were on Premiere Elements 11 Mac, not Windows. So, it looks like you are using Premiere Elements 11 Windows.....Hunt's "OS" = operating system.
Thanks for your help.
I suspect we are out of sync with our messages. I just saw your latest message after I had posted mine.
By maintenance of pile ups...
The program automatically generates files that it deposits on your hard drive while it is performing certain operations. Some of these files can be large and a lot of them. Please take a look...
By default...Documents/Adobe/Premiere Elements/11 and look in the Adobe Premiere Elements Preview Files Folder.
By default...Documents/Adobe/Premiere Elements/11 and look in the Media Cache Folder
Edit Menu/Preferences/Media and follow the path as shown in Media Cache Database to the conformed video (.mcdb file extension) or just hit the Clean button in the Edit Menu/Preferences/Media Media Cache Database area.
Thsi time I was just watching what I had edited and PE11 stopped. A window came up plainly saying "PE11 has stopped working"... OK!!!
In "VIDEO" there is the frame 1920 x 1080 , display format is 30fps Drop-Frame Tiimecode , Title safe area is 20% all around , Action safe area is 10% vert/hor.
In "General" there is nothing. I have to click on Playback settings, then, "external device" NONE.
I am trying to do the Publish/Share. Then I pick "computer", then "AVCHD", then I have a You Tube "preset" I had researched a while ago which is H.264, 1280x720 [to resize it], fps 29,97.
The video is only 3mn, 48 sec.
As I said, nothing unusual.
PS: just got your last message and going through it step by step. I appreciate explaining me as you do in plain English!
It is an excellent idea to point those scratch files (See Edit Menu/Preference/Scratch Files) all to the same place. I find that place to be an external hard drive formatted NTFS.
But, best do that for a new project, since I do not want you to get into any nasty media disconnect issue by accident by the program. For now, I would be content just to clean them out
Preview Files are just that. They come from rendering the Timeline and rendering the Timeline is just a preview thing. Render again if you must for preview sake.
Conformed Audio...nothing to do after you delete them...the program will regenerate them if and when needed.
Conformed Video...nothing to do after you delete them...the program will regenerate them if and when needed.
And if you are dealing with 1080p60 footage, make sure your project preset is
Depending on how things process, some computer optimization with ccleaner would not hurt.
Success or failure in any one of these suggestions will give us direction in which way to go or not go in the troubleshooting.
Thanks for taking a look at the suggestions.
That is not where you should be if you are after the preview (rendered) files.
If you have a HD project, the rendered files will be in the Library/Documents/My Documents/Adobe/Premiere Elements/11 Folder/Adobe Premiere Elements Preview Files Folder. If you find the right place, you should expect to see some of the following:
Adobe Premiere Elements AutoSave Folder
Adobe Premiere Elements Preview Files Folder
Media Cache Folder
project.prel file (the project file)
The screenshot that you show is curious. Where did all the ...tmp.mdo files come from. I have never seen them associated with Adobe Elements. See what you can find out about them. I am tempted to say delete all the .tmp.mdo and restore them from the Recycle Bin if needed. But, I hesitate since I have not run into them before.
Leave the Video Folder and focus on the Adobe Folder in the route mentioned.
We will be watching for further developments.
It may be time for ccleaner.
Thanks for the continuing updates.
I just got the number for their technical support! They open at 5am PST. I think I will call them and they can walk me through this mess. [mess to me!]
I love the software. So easy for me.
Will let you know how it goes.
Thank You again for your patience...
*I could walk you through preparing a 12 course 5***** Star meal though... Funny!
Will pick up where we left off today after 6.6 hrs on the phone with Adobe...
He re-installed NVIDIA version 326.80
No go... still freezing my laptop, not rendering. Having to manually force shut it! [which I don't think is a good aspect].
When I asked if maybe we could delete this version and re-install PE11 he said that was not a software problem but "settings".
Isn't settings part of the software???
Anyhow, I cannot leave my Friends place till this is solved as we are filming in and around Valley of the Gods. [Utah].
Will let you know what more happens...
Stay well, Ara and Spirit [the luckiest Dog!]
If the rep felt that this was a "settings issue", did he/she go through the drill of flushing the preferences?
Typically Windowns 7 or 8 64 bit...
Local Disk C
and, in the 11.0 Folder, delete the Adobe Premiere Elements Prefs file. If that does not work, the next step is usually to delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists.
To see the path, you need to make sure that Folder Options uses "Show Hidden Files, Folders, and Drives".
Looking forward to your results. Thanks for the updates.
Tell you the truth I don't know what he did besides as written above reinstalling NVIDIA.
Do you think I should read HIM what you wrote? He was real nice, maybe that would be helpful to him.
Looks like I will stay here a couple more days. Getting treatment for my back that is out!!!
Tonight I am going to move all mmy video "stuff" on an external drive. I don't know what "flushing preferences" mean.
Will the 11.o Folder be with my video folders or? somewhere else? I have the feeling they are all together. as also deleting all the files which really would be the same as moving them into an external drive. Right?
I wish I would understand the terms more! Maybe this winter I will take a course while we stay a while in Big Bend, Texas, for a few months.
Thanks. Ara and Spirit
If you see this ATR
I have an ancient short video file I could not move because it is "in the Element auto-analyzer".
At this point everything seems suspicious to me! I wonder where it would be...
Thanks. Ara and Spirit
As they say "don't mess with a good thing". So, if everything is working, then leave flushing the preferences for another time. That particular technique typical comes before deactivation/uninstall/reinstall in the troubleshooting schemes. It often takes care of issues that defy connecting to "whys".
External hard drive for scratch disks, video stores is good idea...format NTFS. May never happen, but keep an eye on the drive letter to make sure it is not moving around on you. One of the most unpleasant issues of Premiere Elements revolves around missing media or media that loses connection to the project.prel.
When you get a chance, you might want to explore and experiment with Project Archiver feature of the program.
Lots to learn. But, whether you are a beginner, intermediate, or advanced users, there is always one more thing to learn.
Hope you are feeling better soon.
I did not see your latest messages until I had posted my message numbered 24.
For Message 23....
For Media Cache, browse to and place it at the same location as the reset.
For Message 22...
Is this older movie part of any existing Premiere Elements project?
If you click on the Organizer tab at the bottom of the Expert workspace to open the Elements Organizer, do you
see a thumbnail for this video in the Elements Organizer? Besides Elements Organizer 11 (part of Premiere Elements 11), do you have any other Elements Organizer installed on your computer as part of Photoshop Elements or Premiere Elements (other versions)?
Yes LOTS to learn with videos! I have no problems with Photography... Lucky me!
This is the very first time I ever click on the organizer tab. So yes, there are a bunch of clips. Should I delete those considering I am moving EVERYTHING from my Video files into my external 1TB drive?
That sounds like it is the reason it would not move saying it is in use.
So I will also go line by line of your posts and proceed.
Ara and Spirit
PS: feeling better already. Must be a good Chiroprator!
I don't seem to have any other organizers.
Strangely enough I cannot delete [remove] any of those files. Maybe they are meant to stay?
Thanks. Sorry, I am sure you have better things to do!
Ara and Spirit
A just in case note, the Elements Organizer does not have your original photos and videos in those thumbnails there. What you have are thumbnails that link back to the originals wherever you have them stored. So, if you delete one of the Elements Organizer thumbnails, you are not removing that item from the computer hard drive location (unless of course you instruct the program to delete the Elements Organizer thumbnail and delete the original on the hard drive).
As for these old videos or files that you want to move or remove, where are they now on the hard drive of the computer?
If you have items already in the Organizer, if you do not have too many, you could delete them from the Elements Organizer since they are tracing back to a location that you are going to change any way. Move your files to the external hard drive and then reimport the files back into the Elements Organizer from that location, using Elements Organizer's File Menu/Get Photos and Videos from.... There are probably others ways to do this, but, if only a few photos are involved and no master tagging and such, less possible detours. We can go into "other" ways if needed.
But, those videos that cannot be moved are a challenge. With a bit more detail, let us see if you can if this out.
First I have to ask about the "scratch disc" photo above. That is a lot of GB's!!!
The funny [odd] part about the organizer is that some of those files are already gone to the external drive but I have no way to delete them!
For example that 2012_... Dave file has already been moved.
OK, now I see this window I brought up and understanding better. I am going to wait though for all my files to move before I move the ones from the Organizer.
All this with the hope that PE11 starts working again.
As I look at preferences and more options I am realizing so much I don't know and I should. I wonder if all is in a Manual? !!!
Ara and Spirit
About free hard drive space at location to which scratch disks are directed. Your values should do for now, but it is not really a lot of GBs. Typically you will see anywhere from 465 GB to 931 GB, maybe greater.
Sounds like you are making progress with the Elements Organizer.
I am going to be calling it a day. It is approaching 1 am where I am.
I will leave you to explore the Elements Organizer Help PDF
In the morning I will check your thread for latest developments including a recap on what is and is not working in the program.
Hopefully by tomorrow all will be working so that you can move forward with your Elements projects.
Thanks for your updates.
ATR and others!
What a day...
Adobe uninstalled PE11 and re-installed it. With a slow connection it took about 6 hours! I have to learn to carry the disc or make a copy which I understand I can.
So today was someone different and he seemed to know much more. So... The project that was saved did not work. he managed [mirror mode] to close the program a couple times without freezing the laptop.
I went out and shot a very short TEST video with my Go Pro, did the settings and rendered it with the same settings. Not YouTube settings. It worked.
However, when initially I went to "file" + "new project" it froze... plain and simple. So we are going to talk some more tomorrow. Something is still off.
The stange part "ATR" is if you remember the above photos with all those files which you said you had never seen before [and Adobe said it is normal!], well, today they did not materialize.
I am seriously thinking about getting a Mac just for videos... and then again I read in another thread the same problem with someone else.
ALL my video files have now been moved to an external 1TB drive. So that is done.
I am now wondering why still I have many files in a PE11 folder??? Which is where the projects are saved and is it normal they are parked in my laptop. Should I delete those also? They are past projects I will not need. Or will that mess up the software?
I feel so ignorant and this will change this winter. Must if I am going to continue with videos.
Ara and Spirit
It sounds like you had a very productive day with Adobe Tech Service.
Glad the temp files that I had never seen before are gone. Was that after Adobe Tech Service worked on the computer?
About going from Windows to Mac, consider
a. Premiere Elements Windows and Mac operations are similar if not the same, however Premiere Elements Mac gets hit with a lot of "Windows Only" operations and features. Recently I did a blog post to try to figure it all out. This is what I have come up with so far:
If you have your Scratch Disks including the project.prel file all directed to the external hard drive, you can guardedly delete the contents of the 11.0 Folder in the path Documents/Adobe/Premiere Elements/11.0. Notice my disclaimer of guardedly. Check the name on what you are deleting. You do not want to delete any project.prel files that accidently detoured there instead of going to the external hard drive. And, make sure you are not deleting media that are associated with a project.prel in use or in storage for another day. Only safe way to navigate the missing media mess is with the Project Archiver/Archive or Copy option.
More later. Looking forward to more good news from meetings with you and Adobe. Because Premiere Elements 11 is not 100% on picking the right project preset, you do need the backup of setting the project preset yourself via File Menu/New/Project.
Just making a round of the threads to see if I overlooked any major point in my responses for the day.
There is one thing that I think that I brushed over in my most recent post. You asked
I am now wondering why still I have many files in a PE11 folder???
A just in case note...after you were all settled with the move of files to the external hard drive, did you make sure
that all the Scratch Files were holding the set to that external hard drive location? Always good to check the
Scratch Discs location as shown in Premiere Elements workspace Edit Menu/Preferences/Scratch Disks. Periodically they have a "shifty" nature. I have seen that more often when one is trying to edit the project.prel from an earlier version in a later version of the program and vice versa.
Just a thought for now. Hope all is going well.
Very kind of you.
Well, this TEST one a little longer worked. I will upload it to You Tube and you can see the results. Just a TEST, I know the duration of the Title/End is too long!
Of course I am bookmarking this page [s] and have much to learn as I go along. The logistics of being on the road are often without a connection, but as I make pages readable off line, I have plenty of time for "schooling" as I know things cannot continue this way. Unfortunetly I am one of those that can only learn "hands on" [as my motorcycle maintenance is! Now with over 300,000 miles on it]. So I might soon find me a Tutor that would have some time to "live" go through what I need to learn. Probably will happen while sitting in Texas these few Winter Months.
Ara and Spirit