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ZachHinchy
Currently Being Moderated

Premiere Pro and Media Encoder crash while rendering H.264

Sep 3, 2013 6:10 PM

Tags: #premiere #h.264 #mp4 #ame #media_encoder #cc #premiere_pro_cc #ame_crashing

Very recently, a problem's popped up where Premiere Pro and Media Encoder (CC) will crash while rendering H.264.

It's only while rendering H.264 - other formats seem to work fine.

And I don't mean that it returns an error, I mean it hard crashes with a Windows "Adobe Premiere Pro CC has stopped working" popup.

It doesn't crash at a consistent time during the render, even on the same project. Occasionally, it won't crash at all, but this is usually not the case.

I've tried disabling CUDA and my overclock to no avail. Please help!

 
Replies
  • Currently Being Moderated
    Sep 5, 2013 5:08 AM   in reply to ZachHinchy

    Clean your media cache database -- Edit>Preferences>Media.  Click the Clean button.

    Trash your preferences -- launch Pr from a shortcut and press the Shift+Alt keys.  Keep them pressed until you see the Welcome screen.

    Try exporting again.

     

    Jeff

     
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    Sep 5, 2013 5:19 AM   in reply to ZachHinchy

    OK.  When was the last time you cleaned out your computer case?  H.264 is very CPU-intensive, so heat can become an issue.

     

    Jeff

     

    Sent with Mailbird http://www.getmailbird.com/?utm_source=signature&utm_medium=email&utm_ campaign=SentWithMailbird_Normal

     
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  • Currently Being Moderated
    Apr 13, 2014 10:45 PM   in reply to Jeff Bellune

    Hi Jeff.  Thanks for this.  The rendering in Adobe PP CC didn't even work (the box would open, but then it would say "Rendering Files..." and just hangs), until I cleaned out the media cache database.  I had no idea it was as simple as this.  I didn't even have to trash my preferences.  But what, specifically, does launching the program with the Shift+Alt keys do?  Is that like starting it up in basic mode, or something? 

     

    The only issue is that once the rendering (or exporting to Media Encoder) works, I have to clean out the database again for me to render or export again.  Is that normal?  Thanks again. 

     
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    Apr 13, 2014 10:55 PM   in reply to Jeff Bellune

    Hi again.  Almost forget to ask you about this: even after I clean out my cache folder under Preferences, I notice that there are still a lot of files there in both the Media Cache and Media Cache Files folders, including .ims, .pek, .cfa and loads of audio files and .mcbd files.

     

    Sould I delete those manually through Windows, or keep them there?  Would deleting them manually make my rendering and exporting work better so I won't have to keep on cleaning the cache database every time?  Thanks.

     
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  • Currently Being Moderated
    Apr 14, 2014 4:11 AM   in reply to Portpass1974

    Portpass1974 wrote:

     

    Hi again.  Almost forget to ask you about this: even after I clean out my cache folder under Preferences, I notice that there are still a lot of files there in both the Media Cache and Media Cache Files folders, including .ims, .pek, .cfa and loads of audio files and .mcbd files.

     

    Sould I delete those manually through Windows, or keep them there?  Would deleting them manually make my rendering and exporting work better so I won't have to keep on cleaning the cache database every time?  Thanks.

    It cant hurt to try -- if Pr needs those cache files again they will be re-created.  Cleaning out the cache only deletes the cache files that aren't being used any more.  And since Pr, En, AE and the AME all share the same cache, the number of files that will get deleted during a cleaning operation may be much smaller than you expect.

     

    Holding down the Shift key during launch cleans out the plug-in cache and holding down Alt resets your Preferences.

     

    Cheers,

    Jeff

     
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