Skip navigation
Smithrod4869
Currently Being Moderated

HELP PLEASE

Sep 3, 2013 7:23 PM

I downloaded AE CS6 trial yeterday through creative cloud, it wasnt working correctly so i deleted it and empt'd my trash bin, then today i bough full version, but when i go to creative cloud to download it says its up to date. anyone know what to do? I HAVE A MAC

 
Replies
  • Currently Being Moderated
    Sep 4, 2013 1:03 AM   in reply to Smithrod4869

    Hi Smithrod4869,

     

    By deleting the Software folder or moving into trash will not uninstall the Adobe software.

     

    Please follow the given steps to uninstall the software completly from your computer.

     

    Click on Go Menu Select Utilities Find Adobe Installers folder.

     

    Inside Adobe Installers folder you will get After Effect uninstaller Double click the uninstaller and uninstall it completly.

     

    After Uninstalling try to install it again using CC Desktop application.

     

    Regards,

    Jatin Dembla

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points