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slconner5
Currently Being Moderated

Photoshop Elements not working-opens then frozen

Sep 3, 2013 9:09 PM

Tags: #elements #11 #freezing

Purchased and have been using Elements 11.  Just went to use it and theprogram opens but then freezes immediately.  If I go to task manager it tells me that the program is not responding.  I have uninstalled and reinstalled and still doing the same thing.  Any suggestions???

 
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Sep 4, 2013 7:17 AM   in reply to slconner5

    How are you launching the program e.g. from the welcome screen or from the program (exe file)

     

    What computer system are you using?

     
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Sep 5, 2013 2:11 AM   in reply to slconner5

    Try making a direct shortcut for the Organizer and Editor. You can then launch the programs directly from the desktop bypassing the welcome screen. This is generally better as the welcome screen leaves background processes running.

     

    On Windows, Right click anywhere on the desktop and select New >> Shortcut

     

    Then click the browse button and navigate to:

     

    "C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe"

     

    Then click Next; then click Finish

     

    To launch, try right-clicking on the new desktop icons and choose “Run As Administrator” which often improves stability.

     

     

     

     

    Then make a direct shortcut for the Editor in a similar manner.

     

    On Windows, Right click anywhere on the desktop and select New >> Shortcut

     

    Then click the browse button and navigate to:

     

    "C:\Program Files(x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe"

     

    Then click Next; then click Finish

     

    N.B. navigate to Program Files on 32 bit systems.

     

    To launch, try right-clicking on the new desktop icons and choose “Run As Administrator” which often improves stability.

     
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