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alfredxyz
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organiser fails to launch

Sep 5, 2013 3:30 PM

I have a new Dell Windows 8 64 bit pc .

Splash screen appears and organiser will start up for a few seconds then shut itsel down and can be relaunched  editor appears to work

I now removed and reinstalled twice with all other apps closed

stil no luck

 
Replies
  • Currently Being Moderated
    Sep 5, 2013 4:27 PM   in reply to alfredxyz

    Welcome to the forum.

     

    First thing that I would do is check your video driver, to make sure that it is the very latest.

     

    1. What video card do you have, both make and model?
    2. What is the installed video driver version, date and number?
    3. Is that the latest from the nVidia, or AMD/ATI Web site? Do not trust Windows, or any utility to tell you if you have the latest.

     

    Also, Dell sometimes rewraps the video drivers, so if you have any issues with either an nVidia, or AMD/ATI driver, check with Dell for your video card, and your OS.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Sep 5, 2013 6:01 PM   in reply to alfredxyz

    alfredxyz

     

    What version of Premiere Elements are you using on Windows 8 64 bit? For now I will assume Premiere Elements 11.

     

    Since your Premiere Elements workspace is functioning, I would focus at the onset more on the typical Elements Organizer common issues.

     

    1. If you open Premiere Element, can you access the Elements Organizer from it?

     

    2. Have you tried to delete the settings file (psa.prf) for the Elements Organizer? If you had Premiere Elements 11 Windows 8 64 bit, the path  would be:

    Local Disk C

    Users

    Owner

    AppData

    Roaming

    Adobe

    Elements Organizer

    11.0

    Organizer

    and in the Organizer Folder is the psa.prf file that you delete or disable. To disable it, just rename it from psa.prf to psa.prfOLD.

    Make sure that you are working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path.

     

    If that does not work, we could try creating a new catalog. See File Manager/Manage Catalogs.

     

    Do you have any other versions of the Elements Organizer on this computer?'' We should also talk about bypassing the Welcome Screen to launch Premiere Elements, but the lack of a version number for your Premiere Elements is holding me back from giving you more specific details.

     

    Looking forward to all so that we can deal with troubleshooting this matter.

     

    Thanks.

     

    ATR

     

    Add On...also will add the usual drill

    a. Do you have the latest version of QuickTime installed on your computer with Premiere Elements?

    b. Are you running the program via the "Run As Administrator" directive or from a User Account with Administrative Privileges?

     
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  • Currently Being Moderated
    Sep 6, 2013 3:25 PM   in reply to alfredxyz

    alfredxyz

     

    Did you delete or disable the Elements Organizer settings file (psa.prf)? If that did not work, did you create a new catalog?

     

    ATR

     
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  • Currently Being Moderated
    Sep 6, 2013 4:27 PM   in reply to alfredxyz

    alfredxyz

     

    In what way is the Elements Organizer File Menu/Manage Catalog not working?

     

    Given that you can get the Elements Organizer to exist when you open it through the Edit...

    a. What happens when you click on Manage Catalog? Nothing?

    b. Or, are you able to see the Catalog Manager dialog that opens from Manage Catalogs?

     

    The next step would be to deactivate within the program (Help Menu/Deactivate) and then close the program and do the usual Control Panel program uninstall. Then run the ccleaner (regular and registry sections of it).

    http://www.piriform.com/ccleaner

    Then reinstall the program.

     

    Have we gone through the drill of checking the computer privileges and making sure that the latest version of QuickTime is installed on your computer.

     

    Let us work on getting that Manage Catalog to work to create a new catalog and then we can review the situation.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Sep 7, 2013 7:36 AM   in reply to alfredxyz

    alfredxyz

     

    Thanks for the great news. Glad that repair of Elements Organizer catalog worked for you to resolve your issue.

     

    Special thanks for the follow up which is important to all.

     

    Continued success.

     

    ATR

     
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