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marjoygreen
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Cannot open any prel files; Error Message

Sep 8, 2013 12:10 PM

Tags: #premiere_elements_11

I am getting an error message that reads, "This type of file is not supported, or the required codec has not been installed," every time I try to open up a video file in Premeire Elements 11. What does this mean? How to fix? Help, please.

 
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  • Currently Being Moderated
    Sep 8, 2013 12:54 PM   in reply to marjoygreen

    A .prel file is a project file... is that what you are trying to open?

     

    What kind of video file?

     

    Codec & Format information, with 2 links inside to read

    -read both links in reply #1 http://forums.adobe.com/thread/1270588

    .

    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing

    http://forums.adobe.com/thread/592070?tstart=30

    .

    For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

    For Mac http://mediainspector.massanti.com/

    .

    This Help-and-Tutorials page http://forums.adobe.com/thread/1275830 may help

     
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  • Currently Being Moderated
    Sep 8, 2013 1:36 PM   in reply to marjoygreen

    marjoygreen

     

    More information is need to address your issue.

     

    First what are the properties of this video that is giving you this error message?

    I am looking specifically for video and audio compression, frame size, frame rate, interlaced or progressive, file extension for starters.

    If you do not know, the name of the camera from which it came or better yet a MediaInfo (tree view) properties readout would be needed.

    http://mediaarea.net/en/MediaInfo

    Assuming that your Premiere Elements 11 is on Windows. What is your computer operating system?

     

    Let us start here and then move on from there.

     

    From your post, I see no mention that you are trying to import one project file (project.prel) into another (project.prel). In your own words, you wrote

    every time I try to open up a video file in Premeire Elements 11

     

    So, I am proceeding in my questioning on the basis of what you wrote...you are dealing with the import of a video file of some sort. If my conclusion is incorrect, please let us know.

     

    Thanks. Looking forward to your follow up.

     

    ATR

     
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  • Currently Being Moderated
    Sep 8, 2013 5:18 PM   in reply to marjoygreen

    marjoygreen

     

    Great, great news. Great troubleshooting by you to identify the problem and correct it.

     

    Thanks for the follow up which is important to all.

     

    ATR

     
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