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Marking a post as correct or helpful

Sep 11, 2013 7:08 PM

Hi all,

I just wrote a new blog post about marking your posts as correct or helpful. Check it out here: http://blogs.adobe.com/kevinmonahan/2013/09/11/marking-posts-as-correc t-or-helpful-on-the-adobe-forums/

 

Basically, if a user helps you out with a correct answer, please mark his or her post as correct. If someone has been helpful, but didn't solve your issue, mark the post as helpful.

 

It really helps the search engine, and of course, others when they are searching for help on the same issue. Users also get "points" for correct and helpful answersl, so it's nice to reward them, as well.

 

Thanks,

Kevin

 
Replies
  • Currently Being Moderated
    Sep 11, 2013 7:49 PM   in reply to Kevin Monahan

    I think there should be an extra Box for the type of Responses I get.

     

     
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  • Currently Being Moderated
    Sep 11, 2013 8:01 PM   in reply to shooternz

    Yeah. What about categories for "Rude", "Cantankerous", "Grouchy" and my favorite "Should not answer questions until after their second cup of coffee."

     

     
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  • Currently Being Moderated
    Sep 11, 2013 8:19 PM   in reply to Steven L. Gotz

    PS_1096W_SARCASTIC_COMMENT_W_t.jpg

     
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  • Currently Being Moderated
    Sep 11, 2013 8:23 PM   in reply to shooternz

    BTW -  I should point out that I do, do, as Kevin asks in his Blog... for the greater good of this community.

     

    I mark all of  my own posts "Helpful'.

     
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  • joe bloe premiere
    4,391 posts
    Dec 6, 2009
    Currently Being Moderated
    Sep 12, 2013 8:46 AM   in reply to Kevin Monahan

    If I have marked a reply as 'Helpful' or 'Correct',

    is it ok if I happen to change my mind at a later time?

     
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  • Currently Being Moderated
    Sep 12, 2013 9:42 AM   in reply to joe bloe premiere

    Yes!

     
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  • Currently Being Moderated
    Sep 12, 2013 10:04 AM   in reply to Kevin Monahan

    Unfortunately, I think you may be preaching to the choir.  It is the person who is not a regular forum user that needs to get your message.

     
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  • joe bloe premiere
    4,391 posts
    Dec 6, 2009
    Currently Being Moderated
    Sep 12, 2013 11:34 AM   in reply to Ann Bens

     
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  • Currently Being Moderated
    Sep 19, 2013 2:42 PM   in reply to Kevin Monahan

    Kevin,

     

    Thanks for that BlogPost. I had done a Tips & Tricks article on marking Replies as Correct & Helpful, and will add your link to that.

     

    Besides the help that such markings provide subscribers, who might find a thread later on, the Adobe Forum Team also compile data on how "helpful" the forums are. They use those data to point out the usefulness of the Adobe Forums to upper-management.

     

    Appreciated,

     

    Hunt

     
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  • Currently Being Moderated
    Sep 19, 2013 2:46 PM   in reply to Bill Hunt

    I just link to that article, when a poster has received help, and especially if the question has been answered, or the problem solved: http://forums.adobe.com/thread/1058744?tstart=30

     

    Hunt

     
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  • Currently Being Moderated
    Sep 19, 2013 2:48 PM   in reply to joe bloe premiere

    "Change of heart," eh... ?

     

    Hunt

     
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  • Currently Being Moderated
    Sep 19, 2013 2:51 PM   in reply to Steven L. Gotz

    Steven,

     

    "Should not answer questions until after their second cup of coffee."

    I cannot even read my laptop's screen, until my second cup, so am usually "caffinated," before I hit the forums.

     

    Hunt

     

    PS - glad that there are not other markings possible, such as those that you mention. Who knows, if they DID have other options, those might deduct from my points...

     
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  • Currently Being Moderated
    Sep 19, 2013 2:54 PM   in reply to Bill Hunt

    I also added an ANNOUNCEMENT to the PrE Forum main page:

     

    ANNOUNCEMENT: Did You Receive Help?

     

    Many people post with problems, in hope to get solutions. If you received help, or got your problem solved, please take a moment to come back, and mark a correct answer as "Correct," and also any helpful replies as "Helpful."

     

    This helps others, who visit your thread, maybe years later. Adobe is also closely monitoring the forums, and your feedback in the areas above, and below, will benefit everyone, as Adobe tracks the data. Many of their decisions in the future will be based on those data.

     

    Also, there is a little question, near the bottom of the Replies to your post, where you can choose from "Was this helpful Yes - No?" Please click on either the Yes, or the No, to reflect the helpfulness of the Replies.

    But we all know how few people read the ANNOUNCEMENTS - kind of like never reading Reply #4...

     

    Hunt

     

    PS - How's that for bumping?

     
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  • Currently Being Moderated
    Sep 19, 2013 3:24 PM   in reply to Bill Hunt

    You did such a good job that I marked it "Helpful".

     
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  • Currently Being Moderated
    Sep 19, 2013 3:27 PM   in reply to Steven L. Gotz

     

    Hunt

     
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