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Bookmarks: Japanese words become boxes

Sep 11, 2013 9:06 PM

Tags: #bookmark

I have a Japanese document that was generated by a 3rd party software (MadCap Flare).


When I opened the file to view, bookmarks that have Japanese texts appear as boxes. These bookmarks were automatically generated according to title headers.


JP bkmk.png


I've tried manually creating new bookmarks by typing or copying and pasting the text from the PDF, but I still only see boxes.


Surprisingly, the bookmarks can be viewed perfectly when my colleague opens the same file on her computer.


We both have similar systems:

  • Windows 8 Pro 64-bit
  • Adobe Acrobat 7.0 Standard
  • Japanese language added to the Windows system
  • Meiryo font installed


I'm pretty sure this has something to do with my computer only. Would be great if someone can help me figure out what's missing!

  • Currently Being Moderated
    Sep 12, 2013 1:24 AM   in reply to Joyce Hong

    Not a solution, but a comment: it's usually considered necessary and sufficient for WIndows to have the Japanese language added.


    What happens if you use an up to date version of Acrobat or Reader? Version 7 is really far too old to work properly on Windows 8.

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