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Photoshop CC fails to open after updated to 14.1.1

Sep 12, 2013 8:50 AM

I was informed by the cloud manager that photoshop had an update to version 14.1.1. And it said that this update fix some crash which might happen on version 14.1. Then I chose to update it. However, after the update downloaded and installed, I couldn't open my photoshop. The only output I got was a warning window says that "couldn't find the entrance on the photoshop.exe". And I uninstall and reinstall photoshop, then update once again, but I still get the same result. Anyone know how to fix this problem?


The warning window looks like this.(I use the Simplified Chinese version, therefore I get the Chinese warning...) And since I have tried many times, I have to disable the update check till it is fixed.


  • Currently Being Moderated
    Sep 12, 2013 12:46 PM   in reply to Kunhuang

    Kunhuang have you tried removing Photoshop CC using the Programs and Features control panel and then reinstalling?

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  • Currently Being Moderated
    Sep 13, 2013 5:06 AM   in reply to Kunhuang

    Hi Kunhuang,

    Uninstall the program from control panel and try installing from hidden admin account: trator-account-on-windows-vista/ and let us know whether still the same issue.



    Romit Sinha

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  • Currently Being Moderated
    Sep 19, 2013 6:05 AM   in reply to Kunhuang

    So I'm having the exact same issue. When I try to run the program through the 64-bit version I get the exact same error. When I run photoshop through the 32-bit version, I don't get the error at all. I've tried uninstalling and reinstalling creative cloud and photoshop and still get this error. The issue only happens though when I upgrade from 14.0 (or maybe 14.1) to 14.1.1. It works fine otherwise. Any ideas?

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