Just for background information for later, what version of Premiere Elements are you using and on what computer operating system is it running?
What are you seeing now in the video thumbnail in Windows Explorer? Are you seeing some generic representation or the first frame of the video? What is the video audio compressions for this file along with the file extension?
Are you looking for something like
Thanks for the replys...
Currently I am seeing a frame from maybe 35 seconds into the video. Im wondering if the software uses a frame from the first piece of video you use when you are creating your video? Obviously I am an extreme beginner at this program and dont really understand it all that well.
As far as the version, I will try to find out from my employee who is doing the work. It is on Win 7 64bit.
Let us approach this from a different angle to see if we can define the situation.
If you or whomever has Premiere Elements imports this video into Premiere Elements, does the thumbnail for the video in the project's assets area present with the first frame of the video or, like your Windows Explorer, 35 seconds into the video?