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Download PSE 11

Sep 14, 2013 5:56 AM

I cannot download PSE 11 from the adobe site.  I press the download button and the ADA app is supposed to install.  I have tried this on 2 machnes, one win 7 one win 8 and in both cases when you press the downlad button all you get is an inline message telling you to install the ADA but then, NOTHING

 
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  • Currently Being Moderated
    Sep 14, 2013 8:36 AM   in reply to PaulFBarrett

    You need to save the file first before you can install it.  I suggest go to this link:

     

    <http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements &loc=us>

     

    Login if you have to and then click the download now button and save the file on your desktop or in a temp folder.  Make sure you remember where you are saving.  Once the download is complete, go to that folder and double-click on the downloaded file and follow the instructions given on your screen.

     

    Good luck.

     
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  • Currently Being Moderated
    Sep 14, 2013 11:16 AM   in reply to PaulFBarrett

    Normally, you should get an automatic link to download the Adobe Download Assistant but for some reasons it is not working on your machine.  However, I suggest use these links to download them direct from Adobe sites:

     

    <http://prodesigntools.com/trials2/AdobeProducts/PSE/11/win32/Photoshop Elements_11_WWEFDJ.exe>

     

    <http://prodesigntools.com/trials2/AdobeProducts/PSE/11/win32/Photoshop Elements_11_WWEFDJ.7z>

     

    You may need to login in the normal way before the download works but try it anyway and let us know.

     

    There are two files - an exe file and zip file.  If you know how to unzip the file then you only need the second link; the exe file is to unzip the file and install it automatically.

     

    Good luck.

     
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Sep 16, 2013 5:00 AM   in reply to PaulFBarrett

    This is not Adobe. It’s a user to user forum where volunteers try to help one another in the provided space.

     

    Try clearing the ADA and start again. Follow the path below substituting your own user name for 99jon

     

    C:\Users\99jon\AppData\Roaming\com.adobe.downloadassistant.AdobeDownlo adAssistant\Local Store 

     

    Double click on the Local Store folder and delete the contents.

     

    Go back to the downloads page and refresh it (Ctrl+R)

     

    Then start the download again which should include the ADA.

     

    When the download completes open the PSE11 folder and double click on Setup.exe

     
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  • Currently Being Moderated
    Sep 17, 2013 12:39 AM   in reply to PaulFBarrett

    From your last post it appears that the issue is now resolved.

    Just curious to know which browser were you using? If the browser you were using is 'Google Chrome' try using (downloading PSE11) using Internet Explorer or Mozilla Firefox from link: http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements &loc=us

    Please let me know if download process starts (you can cancel the download process after verifying if it is working fine).

     

    ~Surendra

     
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