I purchased Premiere Pro and was directed to download the "cloud" (which I absolutely hate). Fine, I did so.When I went to the Apps section, it gave me every Adobe product but the one I purchased. Are you people completely incompetent or what? Can I have the product I purchased or not?
This is not an official support forum for Adobe. It is a user to user forum.
You need to contact support.
However, are you running a 64 bit OS? If you aren't, it won't show up. Also, the list is not in alphabetical order, so make certain that it isn't towards the top of the list instead in the "P"s.
WHICH Premiere Pro did you purchase... a subscription to the Cloud version, or the standalone CS6 version?
If the standalone CS6 version, did you use the link below for your download? (PPro on the second page)
Adobe contact information - http://helpx.adobe.com/contact.html
Help for Download & Install & Setup & Activation http://forums.adobe.com/community/download_install_setup
Next link has a "Chat Now" button near the bottom http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
Sorry, I didn't realize the nature of the forum. My apologies. It's just that I've had such a bad experience with Adobe lately. I've used Photoshop since 1.0, but the company has been sliding downhill for the last few years IMHO.
I didn't know I needed the 64 bit. So, that's probably the issue. Thanks.
Just FYI, I personally spoke to the support team BEFORE I bought. There was no mention of this.They were so busy selling me on the value of the "cloud," they forgot this. They did ask what system I was running, etc., but nothing about the bit depth.
Forgive me if I've been out of video production for a few years, but I was first doing this in 1992. So rest assured that the snarky comments by newcomers have been filed appropriately in the toilet. (Not intended for you Steven).
The trouble is that most of you have no idea how great a company Adobe was back then and until recent times. They suck now, and I personally can't wait until some other company takes their place. We built their business for about 25 years now, and they treat us like crap they want to wipe off thier shoes.
The Adobe engineers and product people who do their best to help out around here, even though it is a user-to-user forum, seem to be aware of the inefficiencies and errors related to the sales and support people. I am not sure what can be done about it other than to make sure that the sales and support staff are put through some extensive training.
That, and perhaps, stop treating us like idiots who know nothing. That would be a great leap forward for a company who once recruited me somewhere around 1994 to provide focus group feedback on Photoshop 2 or so at the time. Now I get talked down to by 20-somethings who were eating paste back then, and apparently have no concept of how important bit depth can be to a purchase. It's like the whole company has been exported to a third world country or something.
Premiere Elements comes in both 32bit and 64bit versions... not as extensive as Premiere Pro, but also less than $100 one time purchase, not monthly
With a different forum, if you do decide to buy http://forums.adobe.com/community/premiere_elements
Depending on your exact needs, PreElements MAY do everything you want
Do be aware that "rumors" are that version 12 will be out in "about" a month, based on past history, for the holiday buying season
Go to the PreEl product page and download the 30 day 32bit demo and see if it will do what you want
Also download Adobe Premiere Elements 11
Once your Photoshop Elements 11 trial download begins, you will have the option to also download a trial version of Adobe Premiere Elements 11.
Thanks for the effort John, but I'm upgrading to Pro because it can handle 50 Mb/S MXF files. I do give the engineers, etc. their proper credit for building something that robust at this price point. It's the marketing people I'm upset with, because now I need a new computer. Suddenly, the price point has jumped significantly for me.
Buy or build a new computer?
Either way, http://forums.adobe.com/community/premiere/hardware_forum?view=all is the place to look for advice on a new computer
I edit AVCHD with PProCS5 and a home built computer, so am really not familiar with MXF (other than I **think** it requires a really strong computer)