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brianjomalley
Currently Being Moderated

Can't Download Premiere

Sep 14, 2013 6:50 PM

I purchased Premiere Pro and was directed to download the "cloud" (which I absolutely hate). Fine, I did so.When I went to the Apps section, it gave me every Adobe product but the one I purchased. Are you people completely incompetent or what? Can I have the product I purchased or not?

 
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  • Currently Being Moderated
    Sep 14, 2013 7:10 PM   in reply to brianjomalley

    This is not an official support forum for Adobe. It is a user to user forum.

     

    You need to contact support.

     

    However, are you running a 64 bit OS? If you aren't, it won't show up. Also, the list is not in alphabetical order, so make certain that it isn't towards the top of the list instead in the "P"s.

     
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  • Currently Being Moderated
    Sep 14, 2013 7:23 PM   in reply to brianjomalley

    WHICH Premiere Pro did you purchase... a subscription to the Cloud version, or the standalone CS6 version?

     

    If the standalone CS6 version, did you use the link below for your download? (PPro on the second page)

     

    http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_cata log_sl_software_sl_creativesuite6.html?promoid=KFPMZ

     

    Adobe contact information - http://helpx.adobe.com/contact.html

     

    Help for Download & Install & Setup & Activation http://forums.adobe.com/community/download_install_setup

     

    Next link has a "Chat Now" button near the bottom http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html

     
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  • Currently Being Moderated
    Sep 15, 2013 7:03 AM   in reply to brianjomalley

    While it might not jump out at you quite the way it used to, it has been that way since CS4.

     

    Capture.PNG

     
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  • joe bloe premiere
    4,391 posts
    Dec 6, 2009
    Currently Being Moderated
    Sep 15, 2013 7:58 AM   in reply to Steven L. Gotz

    Actually, Premiere has been 64bit only since CS5.

    I still run CS4 in a 32bit OS, in this case XP32:

    CS4_XP32.png

     
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  • Currently Being Moderated
    Sep 15, 2013 8:09 AM   in reply to joe bloe premiere
     
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  • joe bloe premiere
    4,391 posts
    Dec 6, 2009
    Currently Being Moderated
    Sep 15, 2013 8:10 AM   in reply to Steven L. Gotz

    Great link.

    I didn't know that compiled list existed.

    Thanks!

     
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  • Currently Being Moderated
    Sep 15, 2013 9:31 AM   in reply to brianjomalley

    It would be nice if Adobe indicated things like that BEFORE you buy.

     

    They make it pretty easy to find.

     

    System Requirements.png

     
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  • Currently Being Moderated
    Sep 15, 2013 7:29 PM   in reply to brianjomalley

    The Adobe engineers and product people who do their best to help out around here, even though it is a user-to-user forum, seem to be aware of the inefficiencies and errors related to the sales and support people. I am not sure what can be done about it other than to make sure that the sales and support staff are put through some extensive training.

     
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  • Currently Being Moderated
    Sep 15, 2013 8:44 PM   in reply to brianjomalley

    Premiere Elements comes in both 32bit and 64bit versions... not as extensive as Premiere Pro, but also less than $100 one time purchase, not monthly

     

    With a different forum, if you do decide to buy http://forums.adobe.com/community/premiere_elements

     

    Depending on your exact needs, PreElements MAY do everything you want

     

    Do be aware that "rumors" are that version 12 will be out in "about" a month, based on past history, for the holiday buying season

     

    Go to the PreEl product page and download the 30 day 32bit demo and see if it will do what you want

     

    http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements &loc=us

     

    Also download Adobe Premiere Elements 11

    Once your Photoshop Elements 11 trial download begins, you will have the option to also download a trial version of Adobe Premiere Elements 11.

     
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  • Currently Being Moderated
    Sep 16, 2013 8:38 AM   in reply to brianjomalley

    Buy or build a new computer?

     

    Either way, http://forums.adobe.com/community/premiere/hardware_forum?view=all is the place to look for advice on a new computer

     

    I edit AVCHD with PProCS5 and a home built computer, so am really not familiar with MXF (other than I **think** it requires a really strong computer)

     
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  • Currently Being Moderated
    Sep 16, 2013 8:44 AM   in reply to brianjomalley

    Elements wont let you import mxf 50 mbps (Canon?)

    Its less demanding then avchd.

    I edit canon files on a i7-940 without a problem with Premiere CC.

     
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