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BrodieWL
Currently Being Moderated

Premiere Pro CC Quits On Startup?

Sep 15, 2013 3:36 PM

Tags: #error #version #pro #premiere #creative #trial #glitch #startup #cloud #quit #cc

So for an odd reason as soon as I start it up it will just quit and I get a 'premiere pro cc has stopped working' message. I've tried re-installing, restarting comp, runing as administrator,changing compatability mode, but still nothing.

 

It is up to date and everything so I don't know why. I'm running on windows 7, usiing the trial version of premiere. I was hoping to try the new features.

 

Can anyone help me out?

 
Replies
  • Currently Being Moderated
    Sep 15, 2013 4:54 PM   in reply to BrodieWL

    Trash prefs? Did you uninstall using the clean tool?

     
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  • Currently Being Moderated
    Sep 15, 2013 5:02 PM   in reply to BrodieWL

    What is your exact brand/model graphics adapter (ATI or nVidia or ???)

    What is your exact graphics adapter driver version?

    Have you gone to the vendor web site to check for a newer driver?

    Do NOT rely on Windows Update to have current driver information

    -you need to go direct to the vendor web site and check updates for yourself

     
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  • Currently Being Moderated
    Sep 18, 2013 6:56 AM   in reply to BrodieWL

    Hi

     

    Thanks for choosing Adobe forums,

     

    Please provide following information :

     

    What is the OS and version ?

    What is the Graphics Card installed on the system ?

    How much Ram do you have ?

    Do you use any external Hard Drive ?

    Are you using security software e.g. Norton, etc

     

    Regards,

    Sandeep

     
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