When I try to attach a PDF directly to an email from within Reader, my gmail login screen flashes briefly and then disappears without allowing me to enter my password (and therefore will not connect to my webmail/gmail)
Not sure, it's just gone. It's not hidden behind any other screens. For
some reason this "email a pdf" feature works fine for our XP users, but it
does not work for our Win 7 users.
Chris Blaschko Supreme Graphics www.SupremeGraphics.com 608.323.3366
Hmmm - I do not even get to the Gmail page; all I get is
...and I do not know where to specify a password for my Gmail account.
I will do some more testing later, but for now I have to go out for a while.
P.S. someone else had the same problem one month ago, but it remains unsolved: http://forums.adobe.com/thread/1274056
I understand now what you tried to describe in your original post; I assumed that it would open the Gmail account page on your browser, but it's not. Adobe Reader should prompt for the username and password, but it doesn't; it does exactly what you describe.
I have addeed a very old Yahoo account that I opened almost 20 years ago, then tried to send a doc through this account. This works perfectly; it prompts for the user name and password, then creates a draft on Yahoo mail with the PDF attachment.
I will do some testing on a Windows XP system tomorrow, and see what the difference is. Maybe I can find what's going wrong by running Process Monitor.
I have spent all afternoon comparing the two log files; so far I haven't got a clue where it is going wrong. These files are huge, and certain things are done quite differently on XP and Windows 7.
I will continue to try finding the bug, but it may take some time...
Please try sending the mail by turning off the protected mode and share your results:
You can do this through the following steps:
1. Goto Edit -> Preferences -> Security (Enhanced) and uncheck "Enable Protected Mode at Startup".
2. Restart Reader .
3. Now add a new gmail profile and try to send a mail through it.
Thank you for your suggestion. In my case, 'Protected View' was already off.
I then tried unchecking 'Enable Protected Mode at startup', restarted Reader, and now sending to Gmail works correctly.
This issue is not reproducible at my end.
Can you please provide some more details so that we can isolate the issue:
1. Which browser is set as your default browser?
2. OS and Reader version you are using?
Thanks Pat for your help in isolating the issue. This looks to be specific to IE-10. With earlier IE versions, you can easily send the mail through gmail.
For the time being use a workaround to " Turn off the Protected mode" as suggested earlier or use an earlier version of IE.
That explains why the feature works normally on Windows XP, but not on Windows 7 (where most people have upgraded to IE10). I assume the problem will also present itself on Windows 8 with IE10 & IE11.
I am on a 32-bit operating system and my Internet Explorer is version
10.0.9 however I have Google Chrome set as my default browser. I've tried
the "Turn off the Protected mode" workaround but it still seems glitchy.
Yes, I restarted. I hit the send email button, it looks like it's
processing, and then I get an error that says "Error communicating with
server". I'm about ready to give up on it. It's not worth my time and
energy to figure it. If Adobe can't fix the bug, I'm not going to be able
to. Thanks for all of your help Priyanja and Pat.