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supremegraphics
Currently Being Moderated

the email feature in adobe reader XI does not work with windows 7

Sep 16, 2013 8:46 AM

When I try to attach a PDF directly to an email from within Reader, my gmail login screen flashes briefly and then disappears without allowing me to enter my password (and therefore will not connect to my webmail/gmail)

 
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  • Currently Being Moderated
    Sep 16, 2013 6:07 PM   in reply to supremegraphics

    What if you are already signed in to Gmail?

     
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    Sep 16, 2013 6:22 PM   in reply to supremegraphics

    supremegraphics wrote:

     

    my gmail login screen flashes briefly and then disappears without allowing me to enter my password

    Then where does it go?

     
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  • Currently Being Moderated
    Sep 16, 2013 7:33 PM   in reply to supremegraphics

    Ok, let me test this; I will set up Reader XI to use my Gmail account.  I will post back later.

     
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  • Currently Being Moderated
    Sep 16, 2013 7:54 PM   in reply to Pat Willener

    Hmmm - I do not even get to the Gmail page; all I get is

    ar_send.PNG

    ...and I do not know where to specify a password for my Gmail account.

     

    I will do some more testing later, but for now I have to go out for a while.

     

    P.S. someone else had the same problem one month ago, but it remains unsolved: http://forums.adobe.com/thread/1274056

     
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    Sep 16, 2013 8:53 PM   in reply to supremegraphics

    I understand now what you tried to describe in your original post; I assumed that it would open the Gmail account page on your browser, but it's not.  Adobe Reader should prompt for the username and password, but it doesn't; it does exactly what you describe.

     

    I have addeed a very old Yahoo account that I opened almost 20 years ago, then tried to send a doc through this account.  This works perfectly; it prompts for the user name and password, then creates a draft on Yahoo mail with the PDF attachment.

     

    I will do some testing on a Windows XP system tomorrow, and see what the difference is.  Maybe I can find what's going wrong by running Process Monitor.

     
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  • Currently Being Moderated
    Sep 17, 2013 11:19 PM   in reply to supremegraphics

    I have created a Process Monitor log on Windows XP, where Send Mail to Gmail indeed works without a problem.

     

    I will be able to compare the two logs tomorrow.

     
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    Sep 19, 2013 3:11 AM   in reply to Pat Willener

    I have spent all afternoon comparing the two log files; so far I haven't got a clue where it is going wrong.  These files are huge, and certain things are done quite differently on XP and Windows 7.

     

    I will continue to try finding the bug, but it may take some time...

     
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  • Currently Being Moderated
    Sep 23, 2013 10:03 PM   in reply to supremegraphics

    Please try sending the mail by turning off the protected mode and share your results:

    You can do this through the following steps:

    1. Goto Edit -> Preferences -> Security (Enhanced) and uncheck "Enable Protected Mode at Startup".

    2. Restart Reader .

    3. Now add a new gmail profile and try to send a mail through it.

     
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    Sep 23, 2013 10:06 PM   in reply to Priyanja

    Thank you for your suggestion.  In my case, 'Protected View' was already off.

     

    I then tried unchecking 'Enable Protected Mode at startup', restarted Reader, and now sending to Gmail works correctly.

     
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  • Currently Being Moderated
    Sep 24, 2013 5:21 AM   in reply to Pat Willener

    This issue is not reproducible at my end.

    Can you please provide some more details so that we can isolate the issue:

    1. Which browser is set as your default browser?

    2. OS and Reader version you are using?

     
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    Sep 24, 2013 9:55 PM   in reply to supremegraphics

    Are you using 32 bit OS or 64 bit OS? Also tell the Internet Explorer version in your system?

     
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  • Currently Being Moderated
    Sep 24, 2013 10:08 PM   in reply to Priyanja

    In my case:

    Windows 7 SP1 (X64)

    Reader 11.0.4

    Default browsers: tried

    - Mozilla Firefox 24.0 (32-bit)

    - Palemoon 24.0 (64-bit)

     
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  • Currently Being Moderated
    Sep 24, 2013 10:12 PM   in reply to Pat Willener

    Dialog opening for the credentials is IE specific. So, let us know the internet Explorer version in your system?  You can check it from "Tools->About Internet Explorer" in IE.

     
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    Sep 24, 2013 10:16 PM   in reply to Priyanja

    IE10 in 32-bit mode.

     
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    Sep 24, 2013 11:03 PM   in reply to Pat Willener

    Thanks Pat for your help in isolating the issue. This looks to be specific to IE-10. With earlier IE versions, you can easily send the mail through gmail.

     

    For the time being use a workaround to " Turn off the Protected mode" as suggested earlier or use an earlier version of IE.

     
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  • Currently Being Moderated
    Sep 24, 2013 11:50 PM   in reply to Priyanja

    That explains why the feature works normally on Windows XP, but not on Windows 7 (where most people have upgraded to IE10).  I assume the problem will also present itself on Windows 8 with IE10 & IE11.

     
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  • Currently Being Moderated
    Sep 25, 2013 7:17 AM   in reply to supremegraphics

    Have you restarted Reader after making the changes? Protected mode setting comes into play after closing Reader once.

     
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  • Currently Being Moderated
    Sep 25, 2013 10:57 PM   in reply to supremegraphics

    Did you also turn off 'Enable Protected Mode at startup'?  That fixed it on my system.

     
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