We are using Acrobat XI standard edition on a couple of identical Samsung PCs running Windows 8 (64-bit). On one of these PCs, we are unable to create PDFs from any Office documents. When using the "Combine" tool, we can drag&drop documents to the Create PDF window. The previews of the documents appear as expected, but this error shows up below:
Acrobat does not support the conversion of one or more of your files to PDF. Please remove these files from the list.
Office file formats are also not listed in the "Convert to PDF" section of Acrobat's Preferences window, but "Convert to PDF" is provided as an option when right-clicking on a .DOCX, .XLSX, etc. So far, we've tried running the repair from inside Acrobat, re-installing Acrobat, and of course updating to the latest version 11.0.4. What else can we do?
Have you had any luck with fixing this? I'm having the same issue/error message. I have a Dell XPS running Windows 8 (64-bit) and a Toshiba Satellite running Windows 8 (64-bit) also, both have the same ultimate issue.
We did not get the issue resolved. I did a chat with Adobe support and they asked to connect to the computer to try and fix it, but the user decided she preferred to export/save as PDF directly from MS Word/Excel (which worked fine) rather than starting the conversion from Acrobat's "Combine" tool (which still does not work).
Sometimes issues like these can be related to some incorrect file associations in the registry. Have you tried doing a repair of your Office install? Here is a Microsoft article that explains how to do this: