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Cannot convert Office 2013 documents to PDF

Sep 17, 2013 9:33 AM

Tags: #windows #conversion #create_pdf #createpdf

We are using Acrobat XI standard edition on a couple of identical Samsung PCs running Windows 8 (64-bit). On one of these PCs, we are unable to create PDFs from any Office documents. When using the "Combine" tool, we can drag&drop documents to the Create PDF window. The previews of the documents appear as expected, but this error shows up below:


Acrobat does not support the conversion of one or more of your files to PDF. Please remove these files from the list.


Office file formats are also not listed in the "Convert to PDF" section of Acrobat's Preferences window, but "Convert to PDF" is provided as an option when right-clicking on a .DOCX, .XLSX, etc. So far, we've tried running the repair from inside Acrobat, re-installing Acrobat, and of course updating to the latest version 11.0.4. What else can we do?

  • Currently Being Moderated
    Oct 21, 2013 3:44 PM   in reply to dasears

    Have you had any luck with fixing this?  I'm having the same issue/error message.  I have a Dell XPS running Windows 8 (64-bit) and a Toshiba Satellite running Windows 8 (64-bit) also, both have the same ultimate issue. 

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  • Currently Being Moderated
    Nov 21, 2013 11:50 AM   in reply to dasears

    Sometimes issues like these can be related to some incorrect file associations in the registry. Have you tried doing a repair of your Office install? Here is a Microsoft article that explains how to do this:

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  • Currently Being Moderated
    Apr 16, 2014 12:31 PM   in reply to dasears

    I had the same problem. What I did to fix it as follows,


    1. Open Control panel

    2. Clicked "Program"

    3. then select "Programs and Features"

    4. from the list of programs I right clicked "Microsoft Office Professional 2010" (since this is my MS Office version)

    5. then clicked "Change" and select the "Repair"


    After the repair I rebooted the system and everything went well.


    I hope this works for you too.

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