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Trial then subscription download

Sep 17, 2013 7:34 PM

I was on a 30 day trial and tomorrow my trial was to expire.  I signed on to the $49 all inclusive package and began a download of Illustrator, InDesign and Photoshop.  The prompt was to update which I chose.  After it completed the update, I attempted to open Illustrator and the Trial package reappeared.  I uninstalled the three trial programs and attempted to go back to the download page and it is saying "up to date" and will not allow me to download.  What do I do?

  • Currently Being Moderated
    Sep 17, 2013 11:55 PM   in reply to KatiesCreative

    The adobe manager may still be installed. If it is, try running the manager and installing your apps through it. Make sure you are connected via an eithernet cable or other hard connection. I have found that the manager can cause issues with a broadband modem via wifi on windows 8. So far I have not heard of anyone else having that issue, but it is worth knowing that it can trip the modem and resetting thje modemis required to have access to the net again.

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