Hello. I'm having an issue with Acrobat XI and Word 2010 and Word 2013. Whenever I try to create a PDF using the Acrobat tab on the ribbon, I get a message that Word has stopped working.
I have installed the updates for Acrobat.
This is the error log from Microsoft Word 2010:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 14.0.4762.1000
Application Timestamp: 4bae25b7
Fault Module Name: PDFMWord.dll
Fault Module Version: 22.214.171.124
Fault Module Timestamp: 50d0af7d
Exception Code: c0000005
Exception Offset: 0009c965
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional information about the problem:
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Any ideas why it is crashing?
I'm still suffering the same issue. I am also running Word 2010 SP2.
My brother installed on his system which is Windows 7, Office 2010 and it works fine.
I have now gone back to Actobat X and it's working.
The issue doesn't occur in Windows 8 or Windows 8.1.
Adobe have not been helpful at all. I am seriously getting the mind of asking for my money back.