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PDFMaker (Acrobat XI) add-in causes Word 2010 and Word 2013 to crash

Sep 18, 2013 6:21 AM

Tags: #word_2010 #word_2013 #acrobat_xi-pro

Hello. I'm having an issue with Acrobat XI and Word 2010 and Word 2013. Whenever I try to create a PDF using the Acrobat tab on the ribbon, I get a message that Word has stopped working.


I have installed the updates for Acrobat.


This is the error log from Microsoft Word 2010:


Problem signature:

Problem Event Name:     APPCRASH

Application Name:     WINWORD.EXE

Application Version:     14.0.4762.1000

Application Timestamp:     4bae25b7

Fault Module Name:     PDFMWord.dll

Fault Module Version:

Fault Module Timestamp:     50d0af7d

Exception Code:     c0000005

Exception Offset:     0009c965

OS Version:     6.1.7601.

Locale ID:     3081


Additional information about the problem:

LCID:     1033

skulcid:     1033


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Any ideas why it is crashing?

  • Currently Being Moderated
    Sep 18, 2013 11:43 AM   in reply to Melis.a

    Have you done the Acrobat updates (currently 11.0.04)?

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  • Currently Being Moderated
    Oct 29, 2013 8:31 AM   in reply to Melis.a

    I've been having the same issue for about two month's now.  The pdf file does get created, but Word crashes and has to reload.  Currently running Acrobat 11.0.05.  Word Version 14.0.7106 32-Bit.

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  • Currently Being Moderated
    Nov 22, 2013 2:38 PM   in reply to Melis.a

    Mine magically started working last week. Still running Acrobat 11.05 and Word 14.0.7106.  Something must have done an update and fixed the problem.

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