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mattreece
Currently Being Moderated

Photoshop trouble

Sep 19, 2013 12:14 PM

I just downloaded an update for Photoshop and now it won't run

 
Replies
  • Currently Being Moderated
    Sep 19, 2013 12:19 PM   in reply to mattreece

    You need to give more detail about what OS you're using and your computer specs.

     
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  • JJMack
    6,017 posts
    Jan 9, 2006
    Currently Being Moderated
    Sep 19, 2013 3:07 PM   in reply to mattreece

    Now what version of Photoshop which update and did the update seem to install ....???

     
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  • Currently Being Moderated
    Sep 19, 2013 7:48 PM   in reply to JJMack

    Are using photoshop CS6 or older?

     

    Which update you are trying to install??

     

    What error??

     

    Regards

    Pragya

     
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  • Noel Carboni
    23,526 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 20, 2013 6:44 PM   in reply to mattreece

    Look in your Windows event logs.  There should be some indication in the Application log showing the detail of the application failure or crash.  Copy that info and paste it here.

     

    It may be that resetting your preferences to defaults can help get past this.  Or you may need to install an updated driver for your system.

     

    Also bear in mind some improvements were made in a quick update right after Photoshop CC version 14.1 was released, and now the current update is 14.1.1.  See if the Creative Cloud application wants to update you again.  That may just solve it for you.

     

    -Noel

     
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