We have a few iMacs here all running 10.8.4 - we have PhotoShop CS 5.5 and all the artwork etc is saved on a shared server ( Windows 2008 r2) and we are forever getting these problems......
Only in photoshop we get the following error message......
"Could not save [filename] because the file is locked or you do not have the necessary access privilege. Use the 'Get info' command in the finder to unlock the file or change permissions on the file or enclosing folders"
Can't see this been an access issue so really don't know whats causing this other than the fact it's just server based...
Please please please somebody help.
Something is wrong on the server or at the OS level. But you should double check the permissions on the server.
Photoshop CC tries to work around several known server and OS bugs when saving to a file server (especially on MacOS).
Also, Apple has been fixing quite a few server related bugs in the OS recently -- you should install all the OS updates to keep up with their bug fixes.
Thanks Ummi, we have tried this but it is a pain and also has resulted in some of our staff members getting confused which file is which and in turn causing file loss etc.... i am trying to find a more permament solution to this problem.
I have been hqving this issue on windows after I upgraded to internet explorer 10 and using outlook (hotmail.com) to attach images to an email.
After a file saved via photoshop (i assum any programe not just photoshop will cause this problem) is attached in outlook to an email, IE10 will not let go of that file. meaning if you update the image in Photoshop and try and save over the existing jpg you previously attached it will give this error, file locked or file permissions needed etc.
Just posting this info incase you are using email to attach files and then getting these permisssion problems.
I work around it by closing the outlook browser tab (the email), so it lets go of the file, I can then save ontop of the file no problem, I then open outlook as needed.