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LeadFinger
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Premiere CC fails to run.

Sep 24, 2013 11:06 AM

I just started my CC trial, downloaded and installed Premiere CC on my Dell Latitude 6430, i7 processor, Windows 7 64 bit OS, 16 GB Ram. How should I proceed?

 
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  • Currently Being Moderated
    Sep 24, 2013 1:34 PM   in reply to LeadFinger

    Hi LeadFinger,

    Go to start, look for Premiere Pro, right click and run as admin.

     

    Regards,

    Romit Sinha

     
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  • Currently Being Moderated
    Jan 2, 2014 7:47 AM   in reply to Romsinha

    Hi, I have two Dell 6430's, I have tried updating the NVIDIA drivers to the latest as I was getting the "Premiere Pro could not find any capable video play modules" but now Right-Click -> Run As Administrator, Prem CC just crashes on startup.

     

    Any more Ideas?

     

    Thanks

     

    Francis

     
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  • Currently Being Moderated
    Feb 22, 2014 10:50 AM   in reply to Romsinha

    I'm waiting for further answers on this as well.

    • Windows 8.1 (same sometimes happened on this computer on Windows 7)
    • Premiere Pro CC
    • NVIDIA GTX 765M (driver version 9.18.13.3221)
    • Same message "Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."
    • Drivers are up to date (even when an update is available it doesn't help)
    • PP CC worked last night but not today. Only update overnight was "Security Update for Internet Explorer Flash Player for Windows 8.1 for x64-based Systems (KB2934802)".
    • Sometimes recent updates relate to DivX
    • There's no option to uninstall these updates so I use recovery to go to a point I created called "Last Time Premiere worked"
     
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  • Currently Being Moderated
    Feb 22, 2014 11:27 AM   in reply to imaccready

    So, this time upgrading the NVIDIA driver worked. More often than not, though, I spend the day trying to get Premiere to start.I still think there's an issue.:)

     

    Thanks for your indulgance.

     
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  • Currently Being Moderated
    Feb 23, 2014 12:34 PM   in reply to LeadFinger

    [Moved to Premiere Pro forum.]

     
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  • Currently Being Moderated
    Feb 24, 2014 1:13 AM   in reply to imaccready

    Hi, I thought I'd follow up, I had a support call with Adobe and we fixed it by setting the gpusniffer.exe in the prem pro cc program folder to run in compatibility mode of Windows Vista on my Win 7 laptops.

     

    Don't know if it will work for you?

     

    Regards

     
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  • Currently Being Moderated
    Feb 24, 2014 5:27 PM   in reply to Francis123

    Two days after I got it to work by updating the driver, I'm faced with the message again. I've just been through compatibility mode for every version from Windows Vista to Windows 8 (tried automatic also) to no avail. This is nuts. Thanks anyway, Francis123.

     
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  • Currently Being Moderated
    Feb 25, 2014 3:55 PM   in reply to LeadFinger

    I've been using Adobe products for decades and I must say that this CC experience is the first time I've been thinking about leaving. In short, it's like the software (updates) is being released before it's ready. This current problem is particularly worrisome. 5 more months left in my first year subscription to make a decision.

     
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