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Illustrator CC not loading on laptop

Sep 26, 2013 10:51 PM

Tags: #illustrator_download_error #creative_cloud_illustrator_download_unavailable

Downloaded trial version of Illustrator CC & Essentials via Creative Cloud on my laptop. Was working fine. On 5th day of trial, my Windows 7 laptop crashed. Had to choose the option to restore to earlier state (prior to Creative Cloud download) to get the laptop working. Now the laptop is back up, had to download Creative Cloud again to download Illustrator and Elements. I could download Elements trial again on my laptop, but the Creative Cloud does not let me download Illustrator again. The Creative Cloud is assuming it is already installed and only showing the updates option but not the download. When I run the updates, it shows errors and I am stuck in this loop and not able to open or re-download Illustrator.

 

I tried uninstalling Illustrator from Control Panel, but it is not showing in the Control Panel too.

 

What is the solution to this?

 
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