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Adobe Reader XI-Not working on Windows 8

Sep 27, 2013 4:54 AM

Tags: #adobe #reader #windows_8

Adobe Reader XI has suddenly stopped working on my Windows 8 laptop. It has worked previously and I'm not sure what has changed. I have the most up to date version of Adobe Reader. I have uninstalled it and reinstalled the program. I have also used the adobe cleaner but nothing seems to be helping. Please help! I have lots of information from classes that are in pdf files. Thank you!!

 
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  • Currently Being Moderated
    Sep 27, 2013 6:00 AM   in reply to sj3750

    Is your Reader version 11.0.0?

    Did you see any error while launching Reader?  Please share snapshot of error if you see any.

     
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  • Currently Being Moderated
    Sep 27, 2013 10:16 PM   in reply to sj3750

    Some things to try...

    • Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
    • Can you open Adobe Reader by itself?  If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
    • If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
    • It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html
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