Skip navigation
JBD328
Currently Being Moderated

Can't reinstall InDesign CS3

Sep 30, 2013 11:04 AM

I was a longtime PageMaker user, and upgraded from PageMaker 6.5 to InDesign CS3 a few years ago. I'm not a designer, so use it mostly for family projects.  Last month my computer died and I took it to a computer shop, where they had to wipe it clean (saving files), which required me to reinstall all my software.  No problem with anything except the InDesign. Because it was an upgrade, it wants the serial number from my PageMaker, which I discarded not long after I originally upgraded to InDesign.  I want to be able to use it (I did pay for it, after all -- even if it isn't the most current version anymore).   I "chatted" online with Adobe technical support, but they said they can't help me because it's not a current version. Is there anything I can do to be able to use this program that I paid for? Any help is much appreciated.

 
Replies
  • Currently Being Moderated
    Sep 30, 2013 11:11 AM   in reply to JBD328

    Did you register PM? If so, the serial number should be in your account,

    but really, you never should have discarded that.

     

    All that said, call back and escalate the case. If nobody will help you

    get a case number and come back here and we'll see if we can't get

    someone to look into it for you.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 30, 2013 12:01 PM   in reply to JBD328

    There's nothing any of us can do here with a serial number problem.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points