Captivate 6 download

[scathybeckner]

Hello,

I need to reinstall Captivate 6 on my new laptop. I have the product key but where can I locate the download for 6.

Thanks,

Cb

[Varun Kalra]

Hi CB,

Either you can contact Adobe Chat Support and ask for the download of Captivate 6:

http://helpx.adobe.com/contact.html?product=captivate&topic=downloading-installing-and-setting-up

Or you can send an e-mail to me on tcssup@adobe.com under my attention with the serial number of Captivate 6 and I will reply you with download links for this.

Thanks.

[Tt4]

Thanks, but, not helpful

[Varun Kalra]

Please check the Private Message under your Forum Account.

Thanks.

[Andrew110]

Hi, I'm in the same boat.

Please can you assist.

Thanks,

Andrew

[Andrew110]

It's worth noting, I've tried the chat option but keep getting following message (even though it states "An agent is available"):

Dear Adobe Visitor,

  We apologize for the inconvenience. You

may have received this message because

our representatives are currently occupied

due to high traffic levels to our website.

  You may also have reached us outside our

normal business hours.

  We appreciate your visit. Please continue

to browse our site and feel free to use our

self-help options. You may close this window

now. Thank you!

[neilciet]

I'm also trying to download Captivate 6 for a new laptop.

like others, i have the product key and, like others, i cannot find a download.

help please

[michaelbtw]

I got through to Adobe's chat support finally, but they said they don't help with Captivate issues. :

Sravani:

Michael, we will not be able to help Captivate issues.

[msaenzpe]

I have this problem too, how can it be solved?

[Varun Kalra]

Hi there,

If you need the download links of a prior version of Captivate, then please write an email to tcssup@adobe.com along with your Captivate serial number or subscription details.

Thanks.

[brad.kutmas]

I don't understand how people are having issues with the chat service. Varun provided a spot on answer and I simply typed "adobe chat support" in google and started a chat under Adobe < captivate < licensing & download. Within minutes I had a chat support person that provided a download link via email.

If you're looking for a direct web link without putting in a little time with support chat, then you will be disappointed.

Abhijeet T was the person I chatted with. Good luck