I just started using Illustrator CC yesterday. When I go to help it opens but when I try to use it, it says connect to internet to use. The thing is I am connected to the internet. Why is it it doing this? Do I need to mess with some setting or something?
I believe this is one for this specialized forum,
There are multiple similar threads with solutions; you may insert internet connection in Ask A Question to see them (open each in a new Tab to be able to return to the list).
If that brings no help, you may try Customer Care (tick I Still Need Help and hope for an agent available for a chat),