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Currently Being Moderated

Personal ID update went haywire

Oct 9, 2013 4:43 PM

I responded to the recent security alert and went to update my personal info.

This required entering the original ID (email address) that I used to register on these forums many moons ago.

I read some bull that a message was being sent to the old address (which no longer exists).

I am now stuck with a new account as if I were a new member. Everything about me (icon, points etc.) have been swallowed up by the system.

How do I get them back?

In an attempt to update rather that re-register I ended up going round in circles.

Whom should I contact and how do I get back to square one?

I’m completely stumped and can’t find know what part of the Adobe maze to go to. They don’t make it easy.

 
Replies
  • Currently Being Moderated
    Oct 10, 2013 12:12 AM   in reply to Steve Fairbairn

    Scary stuff, Steve. Wish I had an answer.

     

    Peter

     
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  • Currently Being Moderated
    Oct 10, 2013 1:49 AM   in reply to Steve Fairbairn

    Steve,

     

    I believe a PM to Carey Burgess will be the fastest way to become your own self again.

     

    http://forums.adobe.com/people/AllDayDev

     

    He has fixed a similar issue for another native.

     

    The slow way may go through this:

     

    http://helpx.adobe.com/en/x-productkb/policy-pricing/account-password- sign-faq.html

     
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  • Currently Being Moderated
    Oct 10, 2013 4:35 AM   in reply to Steve Fairbairn

    You are welcome, Steve, and hopefully welcome back soon.

     
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  • Currently Being Moderated
    Oct 10, 2013 8:51 AM   in reply to Steve Fairbairn

    A few days ago, the same thing happened to me Steve. When visiting the forum pages I got a security warning displayed at the top saying a very sophisticated attack had compromised the personal information of the users and I was among the affected. I was required to reset my password by clicking a link they had sent me to my e-mail.  At first, there was no emails about this from Adobe for the whole day, but a lot of the same emails arrived later, which didn't help because every time I tried to reset my password I was told to do it again which was a constant loop of receiving a new e-mail and password resetting attempt. Then I looked for contact adobe links by browsing the Adobe site and I came upon the chat link Jacob posted. I waited on a line after about 20 other users and I was able to chat with a representative. It took about 30 min most of it me being put on hold while she was trying but she was very polite and at the end she managed to fix the problem.

     
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  • Currently Being Moderated
    Oct 14, 2013 4:51 AM   in reply to Steve Fairbairn

    Steve,

     

    It seems that you never heard from Carey.

     

    Another request for help from Adobe staff was started by a mutual friend back then, and it has been renewed.

     

    But if nothing happens, you may have to go the slow way.

     
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  • Currently Being Moderated
    Oct 15, 2013 11:19 AM   in reply to Jacob Bugge

    Hi Steve, can you private message your email address (the one who previously used, but no longer have access to)? I can reset that password so you can access the account. Thanks! Madison

     
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  • Currently Being Moderated
    Oct 15, 2013 12:04 PM   in reply to Steve Fairbairn

    Hi Steve,

    I've sent you a private message (accessed under "Your Stuff") with your new password.

    Please reply to that message if you have any questions.

    Thanks!

    Madison

     
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  • Currently Being Moderated
    Oct 15, 2013 1:56 PM   in reply to Steve Fairbairn

    Steve,

     

    And also please try to get it so that I don’t have to constantly log

    myself in when I want to use the forums. This has been happening 

    overly much since this trouble started.

     

    That is just one in a bundle of general forum issues, I am afraid.

     

    http://forums.adobe.com/thread/1311841?tstart=0

     
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  • Currently Being Moderated
    Oct 16, 2013 3:36 AM   in reply to Steve Fairbairn

    Steve,

     

    So you tried what Madison suggested, in vain?

     
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  • Currently Being Moderated
    Oct 16, 2013 3:52 AM   in reply to Steve Fairbairn

    Perhaps yo cantry this.

     

    Some Internet providers like Verizon allow you to crete more than one e-mail address which are really an alias for the one you actually have but it is a way of sorting out your e-mail.

     

    So if that is so for your provider you might…you might be able to create an e-mail account address tat is the same as the old one and then o through the original process all over again.

     

    The e-mail will go to your new account under the old address. Then all will be well.

     

    The other thing is to simply try to log in with the old email address and he old password and then change your I. D. toi your new one and set the password to a new one there I elieve that should still work since you were no successful for updating it the other way so it still exist.

     
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  • Currently Being Moderated
    Oct 16, 2013 4:13 AM   in reply to Wade_Zimmerman

    BTW if there are any Adobe Staff looking in the Forum will not allow you to update your ID for the forum even if you updte your account you used to create it.

     

    If you update the account info the Forum will not recognize the updae as a vaild account and the the old one will not be recognized as well.

     

    That seems to be a bit foolish as uses will from time to time have to change that information.

     

    I might be wrong about this there was a step Ileft out! Try again later

     
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  • Currently Being Moderated
    Oct 17, 2013 2:10 AM   in reply to Steve Fairbairn

    Steve,

     

    I believe you may have to PM Madison (and Carey) again.

     

    I have seen elsewhere that there are Adobe staff (still) working on multiple issues.

     

    Hopefully, they have already sorted the crucial one out.

     
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  • Currently Being Moderated
    Oct 17, 2013 3:59 AM   in reply to Steve Fairbairn

    Steve,

     

    So we may expect them to be still working on them for a decade or so.

     

    Indeed. You may (re)read posts #39-41 in this thread:

     

    http://forums.adobe.com/thread/1311841?tstart=0

     
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  • Currently Being Moderated
    Oct 17, 2013 11:26 AM   in reply to Steve Fairbairn

    Steve,

     

    Maybe a glimmer of hope (see PM).

     
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  • Currently Being Moderated
    Oct 18, 2013 1:27 PM   in reply to Steve Fairbairn

    Steve, you're back!!

     
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  • Currently Being Moderated
    Oct 18, 2013 2:26 PM   in reply to Steve Fairbairn

    oh, half way back, you have 16 posts and 2570 points

     
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  • Currently Being Moderated
    Oct 22, 2013 7:48 PM   in reply to Steve Fairbairn

    Steve, you're back!!

     
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  • Currently Being Moderated
    Oct 23, 2013 1:44 AM   in reply to CarlosCanto

    Yeah, 3600 posts in two weeks! That's back with a vengeance!

     
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  • Currently Being Moderated
    Oct 23, 2013 3:08 AM   in reply to tromboniator

    Indeed. And with the wellknown countenance.

     
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  • Currently Being Moderated
    Oct 23, 2013 7:39 AM   in reply to Jacob Bugge

    Sorry to piggyback onto this thread, but I wanted to post my experience.

     

    I had used the same Sign In and Password for years, through forum redesigns, changes back to previous looks, even the merging of PC and Mac forums. I never had to use an email address as my Sign In. With the latest system, I saw no way to continue as my "old self," so I had to start a new account.

     

    I'm just posting to point out that Adobe also broke this previously approved method (I can't be the only person who used this).

     
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  • Currently Being Moderated
    Oct 23, 2013 8:56 AM   in reply to Tom Usrey 2

    Tom,

     

    You should be able to get back to your old self, using the suggestions in this thread. The sooner the better, with smaller losses.

     
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