Skip navigation
Currently Being Moderated

FlashPlayerPlugin_11_9_900-117.exe - Application Error

Oct 15, 2013 7:13 AM

Tags: #error #bug #windows_7 #firefox #firefox_plugin #flashplayerplugin_11_9_900-117.exe #flash_player_plugin #firefox_24.0

OS: W7

Browser: Firefox

 

 

1. Some web pages do not look proper.

 

 

 

2. Whenever I start up the browser, I get the following message:

 

 

"FlashPlayerPlugin_11_9_900-117.exe - Application Error

 

The exception unknown software exception (0x0000710) occurred in the application at location 0x7742a389.

 

Click on OK to terminate the program."

 

 

I suspect that problem #1 (above) has something to do with problem #2.

 

 

Any thoughts, though, on how to resolve these issues?

 

 

- William F. Sheehan

Toronto, Ontario

 
Replies
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Oct 15, 2013 12:19 PM   in reply to raz

    Hi William,

    Could you please navigate to "about:crashes" in Firefox and copy/paste the contents of the page displayed into a forum reply?  Did these crashes just start occuring?  Could you try reverting to 11.7 to see if that resolves the problem?

     

    How do I revert to a previous version of Flash Player?

     

    Thanks,

    Chris

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2013 1:43 PM   in reply to raz

    Hi William,

     

    I have read this elsewhere and what everybody is saying is Flash Player Plugin 11.9 is not compatible with the newest Firefox 24. This error message started appearing only after 10/8/2013 when Flash plugin 11.9 was released. I fixed this by downgrading to Flash Plugin 11.8 and the error message stopped appearing. Here's a helpful tutorial blog post - http://www.fixnowsupport.com/3/post/2013/10/fix-flash-player-plugin-er ror-0xc0000710-in-firefox.html

     

    Or, you could follow these steps:

    1. Uninstall Flash Plugin 11 through the Add/Remove programs in Control Panel.
    2. Download Flash Plugin 11.8 (156.2 MB) file from http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html
    3. Run the win.exe file (not the debug folder)
    4. Open Firefox again and the popup should be gone.
     
    |
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Oct 15, 2013 2:44 PM   in reply to raz

    Try these instructions for uninstalling:

     

    Uninstall Flash Player using the stand alone uninstaller here :  http://download.macromedia.com/get/flashplayer/current/support/uninsta ll_flash_player.exe

     

    Then Install Flash Player 11.7 : http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win /install_flash_player_11_7_plugin.exe

     

    What's odd here is that your "about crashes" page has the last crash back in late August.  For some reason these crashes aren't being logged...

     

    @park_marv - Thanks for the heads up on the incompatibility.  Can you point me to threads regarding 11.9 and Firefox 24 that I should be aware of?

     

    Thanks,

    Chris

     
    |
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Oct 16, 2013 11:16 AM   in reply to raz

    Can you verify that you are still on 11.7?  I forgot to mention that we'd need to disable or change the update mechanism and it might have silently updated you back to 11.9.

     

    Flash Player Version

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 16, 2013 1:03 PM   in reply to raz

    Okay, try these steps:

     

    1. Download the Flash Uninstaller from here - http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html
    2. Run the Uninstaller to remove all traces of Flash from your computer.
    3. Visit the Adobe Flash Archives page and download Flash Plugin Player 11.8 (156MB) file from http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html
    4. Run the win.exe file. Click on Install. In the next window, choose Notify me to install updates and then click on Done. That way, your Flash won't automatically update to 11.9

     

    This page explians the whole process - http://www.fixnowsupport.com/3/post/2013/10/fix-flash-player-plugin-er ror-0xc0000710-in-firefox.html  Except for the last step. There, be sure to select Notify me to install updates option and click Done.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 16, 2013 1:35 PM   in reply to raz

    I have no idea how a space got in that link. The link again is http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html I've double checked it this time and the link works

     

    So, if you checked Notify me to install updates during installation it should prevent automatic updating.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points