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01MZ3
Currently Being Moderated

Can not update the applications that are part of the Technical Communition Suite (TCS) 4.

Oct 15, 2013 1:36 PM

Tags: #illustrator #framemaker #technical_communication_suite_4

The updates... menu is grayed out for all applications that are part of this suit. I know that FrameMaker (FM) 11.0 has updates that should be installed. I have downloaded a patch (11_0_1) for FM and it will not install. I get this message:

Update Error.png

I have Admin rights on the computer and have selected Run As Admin.. when I attemp to install the patch.

 

I have TCS 3.5 also loaded and do not have any issues with loading updates.

OS: Windows 7

 

Any ideas as to why I can not install updates for the applications that are part of TCS 4?

 



 
Replies
  • Currently Being Moderated
    Oct 15, 2013 2:04 PM   in reply to 01MZ3

    Hi 01MZ3,

     

    Please try downloading and installing updates manually from : http://www.adobe.com/downloads/updates

     
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  • Currently Being Moderated
    Oct 16, 2013 7:25 AM   in reply to 01MZ3

    What is the current point version of your FM installation (from the Help > About)?

     
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  • Currently Being Moderated
    Oct 16, 2013 7:25 AM   in reply to 01MZ3

    Contact Support – you’ve got something either blocking the update process or messed up in the registry that’s causing this failure. Usually install issues are a freebie call.

     
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  • Currently Being Moderated
    Apr 2, 2014 12:50 AM   in reply to 01MZ3

    Hi guys,

    I'm having the very same issue here.

    Multiple installations of TCS4 and single FM11 installations.

    Same version as mentioned above (11.0.0.380).

    Systems are Win 7 (64).

     

    We've got FM9 running in parallel on those machines, as a side note.

     

    The error code we get is: U44M1P7

     

    Before anybody asks, we don't even get installations logs in the  C:\Program Files\Common Files\Adobe\Installers folder.

     

    All other Adobe products installed on out machines update via updater without causing any problems - this is solely a FM11 problem.

     

    Applying the patches manually doesn't work either.

     

    I hope you guys got some solution to this already.

     

    -Alex

     
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  • Currently Being Moderated
    Apr 2, 2014 5:21 AM   in reply to Gorly

    @Gorly – same advice – contact Adobe Support – install issues are usually freebie calls.

     
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  • Currently Being Moderated
    Apr 2, 2014 8:10 AM   in reply to 01MZ3

    I don't know if it applies in this case, but you can't upgrade individual products in a suite (e.g., upgrade Captivate from 6 to 7 in TCS 3.5), because Adobe considers them different products.  Maybe that's what's happening here?  Adobe doesn't recognize the individual products on your machine.

     

    Have you tried checking for an update of TCS 3.5?

     
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  • Currently Being Moderated
    Apr 3, 2014 11:54 AM   in reply to 01MZ3

    Hi,

     

    Greetings from Adobe.

     

    Please go to C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0

     

    There will be a .dat file by the  name - AdobeUpdaterAdminPrefs.dat

     

    Capy this file and paste it on your desktop.

     

    Open that file in Notepad from desktop.

     

    Change the value in <Suppressed> tag to ”0”  from "1"

     

    <Preferences>

                    <Suppressed>0</Suppressed>

    </Preferences>

     

    After saving the bat file replace it back with the original file at location: C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0

     

    close the window and then try to install the patch again.

     

    Regards,

    Mayank

     

     
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  • Currently Being Moderated
    Apr 6, 2014 11:35 PM   in reply to 01MZ3

    Could solve the issue by myself (and some hints form Adobe support).

    Reason was some DLLs (the DITA ones) that I had to replace last year due to some other bug in the DITA API with those of FM9.

    After reverting back to the FM11 backup DLLs the update went through smoothly.

    Thx, for your advices anyways - helped me at least to rule out some stuff

     
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