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Can not make any change inside ColdFusion 10 Admin

New Here ,
Oct 17, 2013 Oct 17, 2013

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I installed 64-bit ColdFusion 10 on a  64-bit Windows 2008 R2 server.  I got error " There was an error accessing this page.  Check logs for more details." after I clicked "Submit Changes" when I tried to change JVM Heap Size, request tunning, setting up mail server, etc.  It doesn't let me to change anything.  I saw the following errors in the logs.

coldfusion-out.log:

Oct 17, 2013 16:59:37 PM Information [ajp-bio-8012-exec-9] - An error occurred while fetching element from authcache.

Oct 17, 2013 16:59:42 PM Information [ajp-bio-8012-exec-1] - Session rotated successfully.

Oct 17, 2013 16:59:42 PM Information [ajp-bio-8012-exec-1] - User admin logged in.

Oct 17, 2013 16:59:57 PM Warning [ajp-bio-8012-exec-6] - There was an error while verifying the token. Either the session timed out or un-authenticated access is suspected.

application.log

"Information","ajp-bio-8012-exec-1","10/17/13","16:59:42",,"Session rotated successfully."

"Warning","ajp-bio-8012-exec-6","10/17/13","16:59:57","CFADMIN","There was an error while verifying the token. Either the session timed out or un-authenticated access is suspected."

Please advise!

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Community Beginner ,
Oct 28, 2013 Oct 28, 2013

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Try using the ip address of the admin box. Ex http://[yourIPaddress here]/CFIDE/administrator/index.cfm

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Enthusiast ,
Oct 28, 2013 Oct 28, 2013

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What web browser are you using to load the CF Admin? Internet Explorer sometimes causes this. Try using Chrome to access CF Admin. Also, see this thread: http://forums.adobe.com/thread/1145426

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Community Expert ,
Apr 09, 2014 Apr 09, 2014

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@wang, about your issue of finding certain operations in the Admin give you the error, "There was an error accessing this page, check logs for more details.", there is indeed a workaround for that issue.

Basically, it's a duplicate cookie problem for the CF session cookie(s). There are in fact a few solutions to that, and I discuss the problem and those workarounds in a blog entry I just created:

'CF911: Solving problem in #ColdFusion Admin getting "error accessing this page" on certain actions'

http://www.carehart.org/blog/client/index.cfm/2014/4/10/CF_Admin_error_about_error_accessing_this_pa...

Hope that may help you and other readers here.


/Charlie (troubleshooter, carehart.org)

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