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PE10 - Nvidia Video Card Driver Roll Back

Oct 18, 2013 5:50 PM

Lately there have been numerous reports of Premiere Elements 10 display problems characterized by NVIDIA video cards whose drivers were up to date. The resolution to the issue is presenting as rolling back the driver instead of updating it.

 

So now the list of those hit with the NVIDIA video card driver issue include

 

Joas Jose Gois (Johnnymaxx)

Premiere Elements 10

NVIDIA GTX 660 ti

320.40 worked; 327.23 and 331.40 did not.

 

FHS

Premiere Elements 10

NVIDIA GTX 430

March 2013 worked; not the latest.

 

bcstaat

Premiere Elements 10

NVIDIA GTX 760

320.40 worked; not the latest.

 

Mcasman

Premiere Elements 10

NVIDIA GTX 580

May 2013 worked; 327.23 and 331.40 did not.

 

Gregory A

Premiere Elements 10

NVIDIA GTX 760

320.49 worked; not the latest

 

HatBat

Premiere Elements 10

NVIDIA GTX 640

320.49 worked; not the latest

 

If you are not on this list, please let us know. I have tried to keep track for troubleshooting purposes, but may have missed someone. If you are a Premiere Elements 10 users with NVIDIA video card and display and related issues exist, please consider the above information.

 

Thanks.

 

ATR

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Oct 21, 2013 7:37 PM   in reply to A.T. Romano

    ddshog

    Premiere Elements 10

    NVIDIA GeForce GTX 680

    Worked earlier in October before updating

     
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    Oct 30, 2013 9:47 PM   in reply to A.T. Romano

    jimbojoness00

    Premiere Elements 10

    NVIDIA Ge Force 331.65 installed

    stopped working in October 2013

     
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  • Currently Being Moderated
    Nov 5, 2013 1:47 PM   in reply to A.T. Romano

    It bothers me that adobe premiere elements 10 does not work because I have the latest nvidia update. Adobe Premier Pro CS6 works just fine with the latest nvidia update. I like to use premiere elements 10 to do quick video updates and save them to DVD. I know that Adobe can fix this.

     
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  • Currently Being Moderated
    Nov 8, 2013 11:39 AM   in reply to A.T. Romano

    A.T. Romano,

     

    I am running Adobe Premiere elements 10 on the Windows 8 operating system.

    My Nvidia Card is GeForce GT430 with driver version 331.65.

     

    I did contact Nvidia, they said that they would try to duplicate the problem, but I have not heard anything else from them. I tried clicking on roll back driver from windows devices but it did not work. I do not see an earlier version of the driver on their website.

     

    You mentioned contacting adobe. That is how I got to this list. It brought me to their FAQ I described my problem and it brought me to this forum showing my problem. Does adobe read this?

     

    Thanks.

     

    Hazel

     
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    Nov 8, 2013 12:43 PM   in reply to hmhr

    >roll back driver from windows devices but it did not work

     

    You have to go to the nVidia web site and check for an earlier driver for your model

     

    Start at nVidia Driver Updates http://www.nvidia.com/Download/index.aspx?lang=en-us

     
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  • Currently Being Moderated
    Nov 12, 2013 9:33 AM   in reply to John T Smith

    >Adobe Premiere elements 10 on the Windows 8 operating system. 

    >My Nvidia Card is GeForce GT430 with driver version 331.65

    was not displaying video.

     

    I found the older drivers on the url that you recommended:

    >Start at nVidia Driver Updates http://www.nvidia.com/Download/index.aspx?lang=en-us

    .

     

    327.23 did not work

    320.49 does work - I can now use Premiere Elements 10.

     

    Hazel

     
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  • Currently Being Moderated
    Nov 24, 2013 8:51 AM   in reply to A.T. Romano

    so here I am with the same problem...

     

    as I explained here http://forums.adobe.com/message/5811559, I have a NVIDIA GeForce GT 530. I have updated the driver TWICE (1st time on 23 October 2013 - version 9.18.13.3165). After the 1st update, I have the same Premiere Elements 10 display problem as mentioned above.

     

    Second update has been done a couple of days ago.

     

    I have done a roll back of the driver today, but I only got back to the version installed on 23 October (i.e. 9.18.13.3165) so didn't really help... :-/

     

    The problem is that I did not write down the version that was updated on 23 October (and thus replaced by version 9.18.13.3165).

     

    Does anyone know the driver version that actually works with Premiere Elements 10?.

     

    Second question: why doesn't Adobe update its Premiere Elements 10 in order to make it work with the latest versions of the NVIDIA drivers? That would sound much more logical this way...

     

    Thanks for your help.

     

    BR
    R

     
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  • Currently Being Moderated
    Dec 6, 2013 9:48 AM   in reply to A.T. Romano

    I have suddenly experienced problems wit PE 10 and NVIDIA GeForce GTS 450.

     
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    Dec 6, 2013 10:09 AM   in reply to TenCService

    ATR, I just installed back GeForce 320.49 Driver and suddenly it works as normally again! Thanks!

     
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  • Currently Being Moderated
    Dec 7, 2013 9:21 AM   in reply to A.T. Romano

    I was having playback issues with adobe premier elements 10. I have an nvidia geforce gtx 670mx. I just backdated a root emulator driver and it worked.

     
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    Dec 8, 2013 10:26 AM   in reply to A.T. Romano

    i have PreEl10 and Nvidia GeForce GTX550 Ti card and now i suddenly have the white screeen of nothingness too...

    i had to roll back the drivers to 2012 ( forgot the exact date) and now it works again

     
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  • Currently Being Moderated
    Dec 14, 2013 8:11 AM   in reply to A.T. Romano

    This is also happening with Premiere Elements 11 and rolling back the drivers to 320.49 does NOT work.

    Clicking on the monitor window allows me to view the frame, and I can advance the frames one at a time and view them, but when I select 'Play' I just get a blank screen.     Audio is fine.

    I'm running NVIDIA GeForce GTS 240,

    Win7 64-Bit OS;

    2.93 gigahertz Intel Core i7 870;

    12 GB RAM;

    Board: Dell Inc. 0G3HR7 A00 Serial Number: ..CN736040BU01GG. Bus Clock: 133 megahertz

    BIOS: Dell Inc. A05 07/08/2010;

    ASUS VE276 [Monitor] (27.2"vis, s/n B1LMTF048504, January 2011).

     

    NOTE: SAME FILE AND SOFTWARE work fine on roommate's GTX550 using Premiere Elements 10 with drivers from Jan 18 2013.

     
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  • Currently Being Moderated
    Dec 14, 2013 9:42 AM   in reply to A.T. Romano

    I’m all the way back to drivers from Feb 2013  314.07 and still have the problem, so I guess I am well and truly screwed.  Thanks anyway.

     
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  • Currently Being Moderated
    Dec 14, 2013 4:42 PM   in reply to Bookbrowser74

    my Nvidia card is GeForce GTX550Ti and i had to go back to 2-29-12 Ver. 8.17.12.9610 to get it to work again in PreEl 10 and 11

     
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    Dec 25, 2013 9:13 AM   in reply to A.T. Romano

    NVIDIA GeForce GTX 570

     
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    Dec 25, 2013 11:42 AM   in reply to A.T. Romano
     
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    Dec 25, 2013 1:21 PM   in reply to A.T. Romano

    I have Windows 7 Pro 64. I cant solve this, I have tryed everything!

    Adobe or NVIDIA have to solve this problem, now!

     
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  • Currently Being Moderated
    Dec 25, 2013 1:39 PM   in reply to tomas.ossowicki

    Please go back to your link... the one I posted in #33

     

    Neither Adobe or nVidia is going to solve this for a two version old program... at least not NOW

     

    Back in your other message you need to provide your nVidia driver version... I will tell you how over there

     
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  • Currently Being Moderated
    Jan 7, 2014 9:45 PM   in reply to A.T. Romano

    The following nVidea GTX 770M Driver versions did NOT resolve the issue:

    • ver. 331.82      November 19, 2013     [original version when I began testing on January 6, 2014.

                                                                     NOTE: This driver that was delivered with my initial build.]

    • ver. 331.65      October 28, 2013
    • ver. 331.58      October 21, 2013
    • ver. 331.40      September 30, 2013    [Beta – Incompatible for 64bit OS]
    • ver. 331.23      September 19, 2013    [Incompatible for 64bit OS]

     

    NOTE: An updated driver – ver. 332.21 became available today (January 7, 2013). That, too, was NOT successful in resolving the issue.

     

    My System:

    ASUS G759JX Notebook PC

    OS:                              Windows 8,1 64bit

    Processor:                   Intel Core i7-4700HQ Quad Core - 2.4GHZ-3.40GHZ; 6M Cache

    Graphics/Video Card    nVidea GeForce GTX 770M 3GB GDDR5

    RAM:                           16GB (2x8GB) DDR3 1600Mhz 1.35V

    Primary HD:                 250GB Solid State Drive [OS; Apps; AppData]

    Secondary HD:            1TB 5400rpm Hard Disk Drive [DATA]

    NAS:                            Western Digital My Book World Edition II 2TB (1TB mirrored) [Media]

    Software:                     Adobe Premiere Elements 10 Version: 10.0 (20110902.Mo|11.B123.280463)

               

     
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