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Mike AKC
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Problems opening, inserting PDF files

Oct 18, 2013 9:59 AM

Tags: #files #open #insert #acrobat_10

I have a user (Windows 7, Acrobat Standard 10.1.8) who is unable to see files when trying to open files from within Acrobat or insert files to an existing PDF document. If they go to the file outside of Acrobat they can open the file. If they open Acrobat first and then go to File > Open no files show up in the window.  Same for inserting files. If they try to insert a PDF into an existing PDF the window shows no files, no matter if PDF files or All Files are selected.

 

I uninstalled and reinstalled Acrobat and that corrected the problem for a day.  I have installed all updates so not sure what the problem is.

 

acrobat.jpg

 
Replies
  • Currently Being Moderated
    Oct 19, 2013 9:03 AM   in reply to Mike AKC

    Sounds like the OS is doing something. Next time try a repair instead of the reinstall. If the repair does the job, it is a lot faster until you can trace down the problem.

     

    When it happens, does a reboot make a difference?

     
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