Hi! I'm having an issue with Adobe Flash not working in either Firefox or IE. I am running Windows 7 64 Bit.
In Firefox, if I try to open a website (example: youtube.com) a popup box comes up saying: Adobe Flash Player 11.9 r900 has stopped working.
In IE, the flash plugin is not recognized at all and videos do not try to load. I have reinstaled both Flash and Firefox with no success.
Here are the additional details on the issue.
Problem Event Name: BEX
Application Name: FlashPlayerPlugin_11_9_900_117.exe
Application Version: 11.9.900.117
Application Timestamp: 5244d3b6
Fault Module Name: StackHash_27eb
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 675992cd
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 27eb
Additional Information 2: 27eb358fe674a6f15dafe56d42bb9bf3
Additional Information 3: 2f06
Additional Information 4: 2f06c18113e6d7c00e6b91fa1fde84b6
Any help would be greatly appreciated! Thank you!
Do the Firefox crashes occur anytime you view Flash content, or just certain sites? Does it occur when you visit this page:
Flash Player Version (http://adobe.ly/wNzNAu)
Could you please visit the "about:plugins" and "about:support" in Firefox's address bar and copy/paste the results into a forum reply.
Are you running any anti-virus, anti-malware, privacy or save flash video utilities? If so, what are their names and versions?
For IE, have you checked to see if you have ActiveX Filtering disabled and the add on enabled?
Thank you for the detailed info. Would you be willing to do a desktop sharing session with us so we can take a look at the crash and see if we can figure out what's going on? If so, please feel free to email me at firstname.lastname@example.org.
In the meantime, I'd recommend reverting to Flash Player 11.7 until we can get this resolved.