Windows 8 Revel crashes whenever I try to upload pictures in a folder that has a video in it (even if the video isn't selected). Any fix coming up?
Also, pls is the windows 8 version going to gain video support sometime soon?
Please would I also get an extension once this is fixed, since my 30 days of unlimited downloads has now expired (so I can upload my pictures from my laptop)? Also, do you have any timeline on when we can expect an update?
After the Revel Win 8 team updates the app, we'll reset your trial period so you can enjoy the service you should have received from the start. I'll keep tabs on this thread, but feel free to click on my user name here to send me a direct message if your account reset doesn't seem to happen in a timely manner.
Thanks for your patience while these problems are sorted out!
Now that the update has been released,
1>Could you please confirm that you have downloaded the latest update to the app (22.214.171.124) which you can see in the 'permissions' of the app (in the charms-bar) ?
2>Could you also confirm if you are able to upload some photos post the latest update?
We shall communicate to you about your trial-period extension once you update me with the above mentioned.
1) I have the latest update to the app (actually 126.96.36.199).
2) I am now able to upload photos without the app crashing. It doesn't seem to be able to upload videos still though unfortunately.
However, it appears the "auto import" feature is no longer enabled because my subscription has expired. As a result, I wasn't able to test whether the imports work when automatically done (used to crash before).
I have updated your account so you have 30 days of premium trial again. Video is not currently supported in this version, so that is why you were not able to upload video. Hopefully you are able to upload without any issues now.
It appears that the new update no longer groups pictures uploaded in the app into "albums" as it used to do. I know this is the default behaviour on other devices but I think it was a very good feature on the Windows 8 app which was taken away. Please can this be re-enabled?