I'm having difficulty using Premiere Pro CC as it won't allow me to get past the splash screen. I've just updated to OSX Mavericks and apparently Premiere is compatible with Mavericks. However it appears to be crashing at every instance that I load it up, it flashes the splash screen and it crashes, giving me an error report.
I am a new member to these forums, so I apologise if I am asking in the wrong area.
I have the crash report here from Apple.
Message was edited by: Kevin Monahan. Crash log in attached doc. Please don't copy/paste crash logs in forum posts, attach them as separate documents. Thank you.
>so someone from Adobe can see it
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform is where you officially tell Adobe
Sandeep Singh wrote:
Please try to uninstall and reinstall Premiere Pro CC.
and then try to launch.
And IF that works, I'd recommend folks on Macs do a complete re-install with Mavericks. That means formatting your HD and reinstalling from scratch. Apple's OS upgrades are fairly bullet-proof, but they're not 100% so. Something will always jump up and bite you in the backside when you least expect it.
Going between dot-revisions (10.X.2 to 10.X.3) isn't a problem. Those are easy patches. But going whole versions (10.8 to 10.9) is where you'll want to format and re-install.
It hasn't worked for both scenarios. I have reinstalled OSX Mavericks as well as Premiere but to no avail.
A complete format and re-install? In other words: nuking everything on your drive? You're familiar with how to do that with Disk Utility during the installation process, right? And you created a bootable USB thumb drive to do it?
Same issue here on Mavericks. 13A598. Developer. GM 1
However CC Client just pushed a 7.01 update and it is still failing. i.e. crashing on startup (splash graphic only). I have a second machine with a fresh GM2 install of Mavericks that I am waiting to try. Will post result as soon as that is up.
For what it's worth, I have both a Mac Pro 5,1 and a first-gen Retina Macbook Pro. Both were nuked from orbit and had Mavericks installed using a thumb drive. Both run Premiere Pro CC without issue.
Thanks for the reports, all, and sorry to hear that you're having this problem. The crash report that SWDoctor posted points to a problem identifying something about the system language settings. Two things from all of you would really help us nail this down, both to come up with a fix and to recommend a workaround until that fix is released.
Several of our QEs spent hours yesterday attempting to reproduce this issue to no avail. So we suspect that there's something different about the language settings on the systems where Premiere is crashing.
Thanks for your assistance in helping us nail this down.
Premiere Pro CC crashing on launch with Mavericks. On a 2009 8 core Mac Pro. CS6 seems to be ok. Here is the crash long. I'll try an uninstall and reinstall of CC and let you know later how it goes.
Message was edited by: Kevin Monahan. Please don't copy/paste crash logs to forum posts. Attach them as separate docs. Thanks!
Tenorocity: Given that the problem most likely involves PPRO's interaction with system settings, specifically the Language&Region settings, reinstalling is not likely to resolve anything.
What would help us diagnose the cause of this problem is to provide the log file I requested in my post earlier today--not the crash log--and screenshots of the Language&Region dialog. And please, please add the log file as an attachment rather than pasting it directly into the thread.
Sorry, I didn't realize that the means for attaching a file was kinda hidden. Click Reply, then "Use Advanced Editor" to upper right of text edit box, then Browse at bottom left of the advanced editor.
Start at your user folder ("davidintrator," I believe). If you go to the Go menu, select Go To Folder, and paste the path I provided--complete with the tilde--it'll go straight there.
I've matched the settings shown in Josh's screenshots, and PPRO launches w/o issue. And tenorocity's settings match my original settings. So it's not simply the language/region settings.
If any of you have enabled the option to open the most recent project at startup, then please try clearing your preferences. If you care about saving the prefs (in case they're not implicated), then just move "Adobe Premiere Pro Prefs" from Documents/Adobe/Premiere Pro/7.0/Profile-<username>. If you don't care about your existing prefs, you can simply delete that file.
@mark ----to add insult to injury, now there is a new problem: I can't download Premiere Pro CC to provide the log that could help you. (I uninstalled it PPCC earlier in the hope that reinstall would solve the crash problem.)
I now get the attached error message: "Installation Failed" Unable to reach Adobe servers..... This happens after about 8% has been downloaded. It happened twice.
Here is the log file that was generated...
Log file created: Fri Oct 25 07:58:17 2013
Ticks = 0 <4614799360> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
Ticks = 0 <4614799360> <DynamicLink> <5> /Library/Application Support/Adobe/Common/dynamiclink/7.0/dynamiclinkmanager.app
I tried attaching the .txt file to the post but couldn't for some reason.
Good luck with this. Let me know if there is anything else that would help.
Here is the Premiere Pro CC Log File after the crash
Log file created: Fri Oct 25 11:44:34 2013
Ticks = 0 <4587024384> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
Ticks = 0 <4587024384> <DynamicLink> <5> /Library/Application Support/Adobe/Common/dynamiclink/7.0/dynamiclinkmanager.app
Hi all, thanks for the screenshots. Some more questions