Flash crashes when I am doing very fine work, such as creating a complex mask with a fine pen. The crash notice states:
'FlashPro crash log (9).mdmp'
After I restart Flash (even if I have restarted the computer) the work that I had done has been irreparably damaged. The masks do not function as they look like they should. When playing the animation, holes appear where there are no visible holes in the actual masks.
My operating system is: windows 7
My computer is: hp laptop model probook 6540b
I am using: Flash Professional CS6
Any advice would be most welcome.
Do any other Adobe apps crash when doing similar things like drawing a mask in the same manner in Photoshop, etc? Crashes can come from so many different places so the first thing you'd typically do is try to isolate the issue. If you're using a stylus (wacom, etc) it could be a driver. It could be metadata being interfered with via anti-malware/spyware/virus. It could be an outdated graphics driver. The laptops memory could be erroring. Etc etc etc.
It has to be narrowed down a bit. Can you test performing the same operations in other Adobe apps if you have them (Photoshop, Illustrator, Fireworks, whatever you have).
Thanks for your answer.
Photoshop does crash for me sometimes, either when I’ve opened too many large photos, or when doing fine work, and I get the message that it is a RAM problem. I can turn off the computer and then start again. When this happens I only loose the work that was done after my last ‘save’.
The real problem with Flash crashing is that whatever I was working on, even if I have saved it regularly, is damaged in a way that I cannot repair it. This makes it impossible for me to do a complex mask with a fine pen.
Do you know if there is some way to salvage a damaged mask?
I have tried refilling it, converting it to a bitmap, a symbol and a movie clip. (I did have some success with a smaller, but complex mask by converting it to a movie clip). I have also tried taking it into a new file for editing.
Nothing has worked. Although it looks ok, it doesn’t work as it should. Is there something else I could try?
I feel your hardware may be interfering but nobody can be certain. I conclude that solely on the fact that other apps crash when performing the same operation.
I am responding on a phone now so I need to keep it brief. If any other apps that are more reliable can be used to make the mask, I'd use that as a work around.
Outside that I'd ask you to make certain your OS and all drivers (especially drawing devices) are up to date.
Thanks again Sinious,
Sorry to take so long to respond (I’m busy doing a Flash uni assignment).
Yes, everything is up to date.
The actual crashes are not so important, as I mentioned before, when Photoshop crashes I can go back to my last save.
The real problem I am having with Flash is that regular saves do not save the masks. They lose their ability to mask properly.
Is there any remedy for saving a mask that doesn’t work because of a crash?
Even if you're not on a team that uses version control, some tools such as Git and Subversion will allow you to have local repositories. The XFL file format is specifically designed to be optimized for version control, though I'm not sure how successful they really were at acheiving any real benefit.
I honestly can't get CS6 to crash, even when making some rather crazy complex pen paths. Every time I save, close and reopen the mask is just fine. I can even save, then end the process of Flash (force quit) and when I re-open Flash and the file everything is fine.
I'm hoping an Adobe staff member will come in here and post an email you can send your crash log to. It may contain information they can use to identify the issue so please keep it. You can always contact their support yourself and email the crash log. ( http://www.adobe.com/company/contact.html )
Thanks again Sinious,
I really appreciate your feedback. I’d love an Adobe staff member to come in and offer help. I tried the link you sent, but could not work out how to correspond with the professional Adobe team.
If any of them are reading this - I’d really like to send you the crash logs. Let me know how, please?
I’ve sent my 'Web Animation with Flash' uni lecturer some relevant fla. files, and I know that she is also interested in what has caused my problems.
My Uni instructor worked out the problem for me. I thought I’d include it here just in case anyone is interested.
Quoted from an email from Donna Kendrigan – University Instructor at RMIT.
After following this advice, the masks work fine. I had so much frustration because I did not know this simple solution.
Thanks again for your time.
That's interesting. It's not actually even doing anything besides flattening multiple objects into a single object. I'm using all the same software and it works perfectly fine either way. At that point all I think it could come down to a GPU acceleration issue.
Regardless, glad you found a workaround and can get back to the important stuff. Sorry I couldn't help further. Good luck!