Haven't seen this one exactly yet here, though I get the feeling the answer will be the same: solution coming soon, which is actually fine. But FYI:
I am working on the most recent Mac Pro upgraded with two Nvidia graphics cards including a modified FX 580 with an external power supply, so not an off-the-shelf system, though it has worked up til now.
I installed Mavericks, and the 12.0.1 AE update, and the latest CUDA software. I don't know if I have the latest-latest Nvidia driver because when I try to install it, its installer isn't compatible with Mavericks. But every other program is still running so I think it's operational.
Like the headline says, the programs open just fine, but when I try to open my film edit in Premiere Pro or any effects shots in AE, the programs crash. AE just quits uncerimoniously; PP gives me that "sorry a serious error has occurred" window you have to click.
Any advice or 12.1 updates would be appreciated.
What happens if you create a new project from scratch? Can you make a solid, animate its position, and do a RAM preview?
If that works, what happens when you import an existing project into your brand new one?
I haven't made any new ones and will get back to you on that.
What happens when I import a project into a new one is, it starts to import it and then crashes the same as if it were trying to open the one I am importing.
In both cases it does begin to open the project; you can see photoshop files loading in, But then it crashes.
It may have to do with Dynamic Link? Maybe it gets to that part and then crashes? Unfortunately of course I can't unlink the AE project or the PP one without getting into the files to do it.
I made an animation and RAM previewed it so that works.
And then I opened one of my AE projects with no Dynamic Link element and it opened fine. So it probably is Dynamic Link.
Which is unfortunately an element in most my shots and of course my film timeline that it's linking to.
But we've narrowed it down. Is there a way to unlink things within files without opening them?
I have those crash logs locked and loaded. I just don't want to cut-and-paste them into a message window because they go on for miles (unless that's fine, then I will.) I'm sure this has come up before, what's the best way to post? Thanks.
This is SO similar to the problem I have had with my Premiere Pro CS6, Wont open Project files made in OS X Lion but create a brand new project and save it, it will re open that with no problems?!!
Here is my thread: http://forums.adobe.com/message/5792694
Any help at all would be amazing!
I know this isn't helpful to those experiencing problems, but hopefully others will come across these editing "commandments" that I learned from some experienced editors years ago:
Never update your Operating System when a brand new version comes out, wait at least until one revision or better yet the .3 version.
Never update your Operating System in the middle of a project even if the operating system seems stable.
Always keep a backup of your boot drive. If you are a thrill seeking type and you want to try a brand new Operating System when it is freshly released but all hell breaks loose, you can revert back to the stable version.
I understand these commandments and weighed them against my situation:
1. I had other things I could work on if it proved to be a problem; and, mainly:
2: I am getting so many "ray tracer failed to launch" half-crashes (your workspace goes black) that I almost couldn't do my work as it was. My hope was that, given all the attention given to graphics improvements in Mavericks, something they had done would help.
I'm making a feature film and am using photoshop files in 3D space rather than building 3D models in something like Cinema 4D,and many of my shots can contain scores of them. It's all too much for either AE or my graphics card or OS... I dunno but I get this error every five minutes even at quarter res draft mode sometimes. Eventually something will fix it and I took a chance maybe it was Mavericks.
There is one update more current than mine (I think) but as of Friday the nvidia installers didn't work with Mavericks. Will keep checking. And if there's a way to install them without the nvidia installer that anyone knows about I'd be appreciateive. Thanks.
I emailed my logs to Mark Mapes, who then emailed me the below, which solved the problem.
I removed both Denoiser and Quicklooks from Macintosh HD/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
Don't know which one it was but either way I am up and running again.
So it looks like PPRO is crashing on loading some effects from AE.
After Effects, in turn, is balking at the point where it’s initializing some the Red Giant denoiser plug-in. Another user reported recently that removing Red Giant’s Quicklooks from the Common folder resolved a crash on Mavericks. (http://forums.adobe.com/message/5795188#5795188
, post #71)
(okay THIS is the "CORRECT" post but I thought it would post this under Mark's and didn't want to award precious points to myself for his solving it...)
Note that Red Giant plug-ins are currently NOT Mavericks compatible:
I was having the same issue.. I took a punt and installed Mavericks last night and let it install, index, reorder RAM, etc overnight. This morning the system would start Premiere and land at the intro screen but crash when opening projects. I tried importing an existing project into a new one and managed to play one timeline briefly but crashed out on all the others. I thought it might be Perian causing issues - OSX threw a warning about it when starting up - so removed it plus the items in the Library/../Quicktime folder. No luck. Looked in my MediaCore folder as per the instructions above but only found ScopeLink in there, no Red Giant plugins. I didn't try removing it. Instead I bit the bullet and restored 10.8.x from Time Machine. The whole exercise cost me a morning but it's back running smoothly now. I'll be giving 10.9 a WIDE berth for the time being. I echo the advice from digitalkiln above!
After Effects ran fine under 10.9 (but lost the media in a few dynamic link comps), Audition flat out refused to even show the splash screen, and I had no dramas with Photoshop, Muse, Illustrator, Bridge and InDesign.
This is what I get everytime. Including an infinite rainbow wheel. I can't do anything else after this and I have to "Force Quit" out. I am using Adobe CS6 and my language and regions settings are correct (English & United States). It was fine before the Mavericks update. I really don't know what to do. PLEASE HELP.
@russellalboroto: If you're getting past the splash screen, then the system language/region is not what's causing problems for you.
You say "This is what I get every time." Every time that you do what, exactly? Load a project? Browse to a clip in Media Browser? Load a clip from Media Browser into Source Monitor? Import a clip from Media Browser into the project?
If the hang follows doing something with a clip, does it happen with any type of clip or only with this batch of .movs? If only these .movs lead to the hang, then please tell us as much as possible about them. Where exactly did they come from? Codec? Resolution & frame rate? ...
I'm getting this problem when I am loading a clip from the Media Browser into the Source Monitor. It doesn't freeze when I load mp3's. It only freezes when I load a batch of .mov's. The .mov files are coming from a DSLR (Canon 5D Mark II) with a resolution of 1920x1080p 24fps. I tried editing the project on an iMac (with Mavericks & CS6) at work as well and it's having the same problem.
Thanks for all the help Mark!