Skip navigation
Avaiya
Currently Being Moderated

No sound on Vimeo video clips on iPhone

Oct 24, 2013 4:19 PM

Tags: #audio #iphone #no_sound #vimeo

I just created a film trailer, exported it, then uploaded it to Vimeo and put it on my website.

 

I received a complaint from a customer saying he couldn't hear 2 of the video clips on his iPhone,

but the rest of the video clips in the trailer, he heard without a problem.

 

I can hear these 2 video clips out of both speakers on my computer, but the sound is a bit quieter

than the other clips. There are no audio filters on either clip.

 

Any advice?

 

Thanks!

 
Replies
  • Currently Being Moderated
    Oct 24, 2013 4:45 PM   in reply to Avaiya

    >Any advice?

     

    1st - post a link so others may check

     

    2nd - post a screenshot of your export settings so others may see what you are doing

     

    A screen shot works well to SHOW people what you are doing http://forums.adobe.com/thread/592070?tstart=30

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 25, 2013 12:35 AM   in reply to John T Smith

    Check that the audio on the faulty clips is in phase, if it is not you will hear it on stereo speakers but not on a mono phone speaker.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 26, 2013 7:17 AM   in reply to Avaiya

    Yes there are two clips out of phase One at about 1:28 and the other at about 1:45. If you have audition play the audio looking at the phase meter, the faulty clips will show as out of phase. To fix it just use 'fill left' audio effect on the faulty clips.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points