Skip navigation
Old Chook
Currently Being Moderated

Signing in

Oct 26, 2013 10:21 PM

What program or setting on my computer would be stopping me from signing in to Adobe to register my Adobe Elements 12?

 
Replies
  • Currently Being Moderated
    Oct 27, 2013 12:30 AM   in reply to Old Chook

    Hi,

     

    Where are you trying to sign in? Also what error message do you see?

     

    Thanks

    Andaleeb

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 27, 2013 6:33 AM   in reply to Old Chook

    Thanks for the information. Are you able to login to this ID on www.adobe.com?

     

    Thanks

    Adaleeb

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 27, 2013 10:28 PM   in reply to Old Chook

    Hi,

     

    Do you have any other Adobe products on your machine?

     

    -Shikha

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 28, 2013 1:51 AM   in reply to Old Chook

    Joy,

     

    Can you check date on your system.Please make sure you have today's date on your machine.

    Also if you still not able to sign in please share some logs at shigoel@adobe.com

    Go to %temp% folder and share:

    PDApp.log

    oobelib.log

    amt3.log

     

    Thanks,

    Shikha

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)