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Jona Lewa Koola
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Photoshop Elements 10 frequently puts completed piece into unavailable format.

Oct 27, 2013 6:51 PM

Tags: #problem #help #elements_10

PSE 10 frequently puts completed piece into unavailable formant.  Have usually been able to change it to "paint" and get to it that way.  Now all that comes up in Pictures is the Paint icon which, when I click it, shows the completed oicture on my monitor but with no way to change it from there.  In other words, in the folder is the icon, not the picture, with no way to print it. 

 
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  • Currently Being Moderated
    Oct 27, 2013 7:00 PM   in reply to Jona Lewa Koola

    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements is where you want to be

     
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  • Currently Being Moderated
    Oct 27, 2013 7:34 PM   in reply to Jona Lewa Koola

    Jona Lewa Koola

     

    I agree with John T. Smith that your question should be placed in the Photoshop Elements Forum, not here in the Premiere Elements (video editing) Forum.

     

    But out of curiosity, where are you in Photoshop Elements 10 and on what computer operating system is it running?

     

    Are you in Full, Quick, or Guided? I have yet to match a Photoshop Elements 10 location with your description. What feature are you using?

     

    ATR

     
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  • Currently Being Moderated
    Oct 27, 2013 9:09 PM   in reply to Jona Lewa Koola

    Jona Lewa Koola

     

    We are not Adobe, so we cannot speak for it.

     

    You are dealing with a non current version. How long ago did you purchase your Photoshop Elements 10?

     

    Best contact Adobe Customer Service.

     

    ATR

     
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  • Currently Being Moderated
    Oct 28, 2013 8:32 AM   in reply to Jona Lewa Koola

    Adobe contact information - http://helpx.adobe.com/contact.html

     

    If you want actual help, you need to go to the correct forum... link in my reply #1

     
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    Oct 28, 2013 10:27 AM   in reply to Jona Lewa Koola

    Jona Lewa Koola

     

    As I said, this is an Adobe call. But going by what I have seen written, you would appear to be well beyond Adobe's stated requirements for refunds, returns.

     

    But, you could discuss your situation with Adobe and see what might be worked out.

     

    ATR

     
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