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Problem with Adobe After Effects CS6 on Windows 8.1 PRO

Oct 29, 2013 11:42 AM

Hi Adobe Systems guys, I would like to know when the error will have the solution presented Adobe After Effects CS6 (Latinoamerican Spanish Version) running Windows 8.1 PRO, and throwing the following error.

Error-AE.png

 

I've tried the latest available update 11.0.3 but does not correct the problem. I wonder when will be ready the solution because with Illustrator CS6 also was the same but with the solution described in this page, http://helpx.adobe.com/illustrator/kb/illustrator-does-not-start-windo ws-81.html was solved perfectly.

 

I appreciate prompt as we need urgent help to use the software in its Spanish version as was originally purchased. thanks

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Replies
  • Currently Being Moderated
    Oct 29, 2013 1:42 PM   in reply to Design4Life

    Hi Design4Life,

    It is fixed for CC. Unfortunately, it was not discovered in time for 11.0.3 patch. For now, you will only be able to run CS6 as English on Spanish Windows 8.1. Please file a bug report: http://www.adobe.com/go/wish

     

    Thanks,

    Kevin

     
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  • Currently Being Moderated
    Oct 29, 2013 3:22 PM   in reply to Design4Life

    Design4Life wrote:

     

    Well, for the second time (this time with After Effects only) send error report to see if given early settlement, hopefully if and not focus only on Adobe CC.

    If you have any news about this issue, thank you.

     

    I will Design4Life. Thanks for the report and sorry for your trouble.

     

    Kevin

     
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  • Currently Being Moderated
    Oct 30, 2013 10:20 AM   in reply to Design4Life

    We're looking into the possibility of creating a patch for After Effects CS6 to address this.

     
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  • Currently Being Moderated
    Nov 1, 2013 9:09 AM   in reply to Design4Life

    We'll let you know when there is.

     
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  • Currently Being Moderated
    Nov 5, 2013 7:55 AM   in reply to Design4Life

    Design4Life wrote:

     

    Hello, today is November 5, ¿Any solution to this problem?

    Did Todd let you know there was a solution?

    He said that when there was a solution, he would let you know.

    So, if he has not told you that there was one, I am guessing that there is not one.

     

    This is not the kind of fix that will be coming in a couple of days.

     

    In the meantime, you have several options:

    • Wait a couple of months with no After Effects in the hope that a patch will come... someday
    • Upgrade to CC and enjoy all the latest features
    • Use After Effects CS6 in English
    • Roll your computer back to Windows 8 instead of 8.1

     

    Hopefully one of those will be sufficient for you. Because, as far as I can tell, those are your only options.

     
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  • Currently Being Moderated
    Nov 5, 2013 8:28 AM   in reply to Design4Life

    > It's not fair to have to beg for a solution.

     

     

    No one is telling you to beg for a solution.

     

    I told you that we are investigating a solution.

     

    > I do not understand is that if Adobe Illustrator had the same problem and it was fixed within a couple of days getting the patch , why not do the same with After Effects CS6...

     

    Illustrator CS6 has not been fixed yet that I know of. They have only recommended a workaround that involves users manually installing libraries. The After Effects team is looking into fixing this in such a way that does not require such manual workarounds.

     
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  • Currently Being Moderated
    Nov 5, 2013 3:57 PM   in reply to Design4Life

    I put this at the top of the work queue for our team in a planning meeting today. No promises on when we would be able to release such a fix, but we're working on it.

     
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  • Currently Being Moderated
    Nov 26, 2013 1:41 PM   in reply to Design4Life

    We're testing a fix now. Given that there are some other fixes that we're putting into the same update and that there is a US holiday coming up, I'd estimate this fix will come out in the first couple of weeks in December.

     
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  • Currently Being Moderated
    Dec 13, 2013 11:46 AM   in reply to Design4Life

    Wait a few more hours.

     
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  • Currently Being Moderated
    Dec 14, 2013 12:42 PM   in reply to Todd_Kopriva

    Here you go:

     

    http://adobe.ly/AE_CS6_1104

    "After Effects CS6 (11.0.4) update: bug fixes for ray-traced 3D renderer and Spanish version on Windows"

     
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