I dk what to do, I've searched every single forum possible, Premiere Pro CC doesn't see Radeon HD 6750M, but it has this video card in the list of the supported cards.
I have a laptop HP DV6-6135dx with A8-3500M (four cores), 6Gb RAM and two graphic cards (one of them is on the chipset I believe so) AMD Radeon HD 6620G and AMD Radeon HD 6750M 1Gb, Windows 7 64bit
What could be possibly wrong? I've tried to disable 6620G but it didn't work.. I only have one option in project settings which is Mercury SOFTWARE ONLY.
Any help would be so much appreciated.
Having similar problem with my AMD Radeon HD 7950, despite it supporting Open CL Adobe's GPUsniffer program does not recognise it as being capable of GPU computation - despite my card also being listed by Adobe as supporting GPU acceleration, My card is ASUS and their support staff said AMD cards DO NOT support Open CL.
GPU Caps Viewer says my card support Open CL version 1.2 AMD-APP (1348.4) Full-Profile - don't know if the problem is these AMD cards do not run a "true" version of Open CL and the AMD variant is incompatible with GPU computation in the MPE.
GPU-z also says Open CL is supported by my card.
The footnotes in the specifications of the card say the AMD-APP technology may need additional things to fully implement it in some cards. Unhelpfully it does not say which cards or what the extra requirements are!!!!
I guess you have not asked any of the Adobe tech people what the problem might be. If you do can you post their response I'd love to know the solution.
Sorry I dont have an answer but maybe my experience might give you some other ideas to try.
>thought they're reading this forum and will help us
There are "some" Adobe employees who read here, but not on a minute by minute basis
Next link has a "Chat Now" button near the bottom
We do read this forum on a regular basis but it's not always immediate help.
So, my first thoughts are along the same lines as Jim - we need 1 GB of onboard memory, not shared. If the card has that much dedicated memory, than I would ask if you could completely uninstall the driver then reinstall the newest version. If we're having difficulty reading the driver properly, this could cause the system to not load the OpenCL system. At the same time, make sure Premiere Pro is fully updated, as well as making sure the OS is fully updated.
Finally, if all that is not helping, in the directory "C:\Program Files\Adobe\Adobe Premiere Pro CC", there is an executable called GPUSniffer. If you could run that file in a command line, and copy the results into a text file and attach it to a post, we might be able to see what is happening. This program is what tells Premiere Pro what type of video card is located on your system.
Yes! Absolutely! 1Gb dedicated, DDR5, supports OpenCL. You know, I just noticed one very weird thing - Windows sees my GPU and other programs don't! I was trying to pull up a report for you from GPU Caps Viewer to show that my video card actually has 1Gb dedicated memory, and this programs doesn't see it, neither Sandra Lite does! These programms only recognize my AMD Radeon HD (tm) 6620G, but not Radeon HD 6750M. The driver has been updated, Windows says that the device is working properly! What could be the problem? P.S This is so weird!
I would uninstall the driver and reinstall. Inside the catalyst driver, you may be able to turn off "Switchable Graphics" which can fix the issue as well.
However, I can safely say that the reason why we're not using OpenCL is because the system is not reporting the other card to us.
Bingo! After almost a day re-installing windows, flashing bios and putting everything back again Adobe Premere CC finally recognizes my GPU! Yay! But now I have this issue - when I work in Premiere CC my gpu core won't load over 27%.. The video is slow in the program and sometimes it even crashes.. Any suggetions? Thanks!
Yes, sure.. It's just slow when you put any effects over the video or if you do a transition.. The weird thing is - the Open Hardware Monitor shows that the video card only loads sometimes and no more than 20-30%, but the video is freezing.. Plus, when the program is rendering it's showing 0% load for the video card, and it's slow as well.. Only when it's rendering through Adobe Media Encoder it shows like 17-25% of the GPU usage, but slow.. I've attached the video. Any ideas why?
Thank you SO much for your help. But it happens not only when I'm using Lumetri, it happens all the time, even with the basic transitons and color corrections. Take a look at this video, the video adapter is only loading by 15-30%.. Maybe I'm missing a codec or somethig? Thanks!
Glad your problem has been solved - mine remains unresolved and the chat room support was not helpful sorry to say.
I have a single card - ASUS HD 7950 with 3GB memory - however GPU sniffer says no card which supports GPU calculation is present. GPU-z says Open CL is supported - ASUS GPU Tweak says Open CL is not available - GPU Caps Viewer says Open CL is supported. I have re-installed all the latest drivers but still PrmPro will not recognise my card.
I am using CS6 so have used the fix of putting my cards details in the txt file open cl cards.txt
ASUS support said Open CL was not supported which I challenged and they came back saying "It is AMD driver issue - we have deleted the function" I cannot believe they have deleted Open CL driver from their software. In any case I am using the drivers from the AMD site and they list the open CL driver version which is included.
Adobe list my card as supporting GPU computation but clearly something is not quite right. If Greg or Jim or anyone can help me solve this I'd be most grateful.
HP support told me to plug it in to the wall Then they asked me for a certain amount of money for the tech support. I was like: "Do you even have a solution for this problem?" And he kept saying call us back when you'll be ready to pay for your tech support. HP totally sucks. Hopefully you're gonna find a solution for your issue
Do you mean the overall performance of the laptop? It's good.. I just put Battlefield 4 on it and it works just fine.. Just installed last 13.9 catalyst, tried to put some standart media into Premiere CC and the problem was still there.. Last video codecs.. High performance mode.. I don't even know where to look..
Tried 720*576 MPEG, captured from professional sony camera a while ago. It's a little bit better, but the video is still freezing.. It is freezing when you do a simple transition with only color correction on both videos.. It's not supposed to be like that, right? Again, my system is AMD A8 (four core), 6GB RAM, Radeon HD 6750M 1GB
Thanks. Ok, I've tried AVCHD camera samples, non compressed, downloaded from the internet, I've also tried DV camera non-compressed avi video and I've tried my mini-dv camera also non-compresed video and all of them are freezing with the simlple color correction and the simple transition.. Any ideas? Are there any hidden settings for GPU usage/performance? The gpu is simply not loading at all.
Thanks a lot! I see it now! When I add accelerated effects over the video I have no problems! So, does it mean that everyone has that freezing problem with non-accelerated effects? Is it generally that slow? Thanks
Not all effects will have the same effect. Lighting Effects is a very intensive effect that cannot be easily accelerated with the GPU. That's where looking at the color coded render bar helps - yellow means it shouldn't need rendering. Red means it may. In this case, the red bar was well earned.