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f4fpackager credential password

Oct 31, 2013 8:46 AM

Tags: #f4fpackager #phds #ams #enrcyption #packager_credential

We would be grateful if someone from Adobe Media Server Team could help me with the problem described below. 


We are stuck. We are supposed to go live Jan 1 2014 but the project is in danger becasue of this problem.


We can't complete the testing becasue we are unable to encrypt the content with the F4FPackager because we don't have the credential password, and we can't get help from Adobe Support because we have not purchased  AMS product and support contract. But we can't get this purchase approved without completing testing.


Here is the problem.



We are trying to use the f4fpackager to package and encrypt files to test PHDS. The command fails because we don't enter the correct credential password for the required parameter --credential-pwd=.


According to the packager reference docs, the password string is used to secure the packager credential which we understand to be phds_production_packager.pfx.


We are using the following article as a guiding doc. 064e356405139d7c36d4e-7fff.html


We are running the following command:

f4fpackager --conf-file=f4fpackager_config.xml


Here is the content of the f4fpackager_config_xml file:


<!-- This is only a few of the basic settings, you can continue to add  -->
<!-- more settings.  All the settings that are possible in the    -->
<!-- f4fpackager can be found when running the help command in the  -->
<!-- the packager.              -->

<!-- The file that needs to be fragmented ex. example.f4v-->

<!-- The path in which the output files should go, sarting from the -->
<!-- current dierctory  ex. output/path        -->

<!-- Target length of each fragments in seconds.   -->

<!-- Target length for each segment in seconds. -->






     <packager-credential>phds_production_packager.pfx</packager-credentia l>




Below you can see the errors. We have copied the certificates and media to the f4fpackager to keep things simple.


Error 11 is the result of entering a string for the password.

Error 10 is the result of not entering a string.




Where can we get the credential password? Please Media Server Team. Help us so that we can go ahead with the purchase.

  • Currently Being Moderated
    Nov 3, 2013 10:44 PM   in reply to EastMan

    The password which has been used to create packager-credential file (.pfx), is scrambled using the Scrambler tool bundled with FAXS and is used as credential-pwd.

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  • Currently Being Moderated
    Nov 4, 2013 9:00 PM   in reply to EastMan

    For PHDS, you don't have to use Adobe Access Server and it is used for content protection for HDS using Adobe Access. You can go through following link to know more about content protection:

  06-4b6aabd1378392bb59-7fff.html#WS5262178513756206-4b6aabd1378392bb59- 7ffd 06-4b6aabd1378392bb59-7fff.html


    Also, you can look for the corresponding tags in the f4fpackager as mentioned in the above link for PHDS.

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  • Currently Being Moderated
    Nov 6, 2013 1:02 AM   in reply to EastMan

    Yes, your understanding is correct. You can not use PHDS with f4fpackager.

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  • Currently Being Moderated
    Nov 7, 2013 3:19 AM   in reply to EastMan

    Yes, to encrypt content offline, you need to use Adobe Access Server.


    I am not sure about OSMF player. But I can see you are getting error # 3301 which means "User authentication failed."


    You can ask the same in a seperate query.

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  • Currently Being Moderated
    Nov 12, 2013 10:39 PM   in reply to EastMan

    Can you tell me your company name? As it's not possible to look into this without the company name. If you don't want to disclose here, then you can privately message me the name.

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  • Currently Being Moderated
    Nov 13, 2013 9:42 PM   in reply to EastMan



    In case of PHDS or any other type of HTTP Streaming, the request is handled by Apache Module of AMS and not directly by the AMS and because of this, any active connections or streams is not seen in AMS admin console.


    Also, I have sent you a private message, you can reply back to the same message.

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  • Currently Being Moderated
    Nov 19, 2013 4:36 AM   in reply to EastMan

    I got to know the your request for Flash Access Trial certifiacte was processed long back.


    Please refer to the Flash Access Certificate Enrollment Guide ( for more information on the certificate enrollment process.

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