Skip navigation
bgregory77
Currently Being Moderated

Illustrator error

Oct 31, 2013 11:10 AM

Dear community:

 

Please see error message below that occurs when opening a document I've just been working on.

The document contains a plethora of graphs.

Would very much appreciate a response soonest as I am on a tight deadline and this is slightly worrying as I've lost a significant amount of work...

Many thanks

Bruce Gregory

 

Screen Shot 2013-10-31 at 17.46.41.png

 
Replies
  • Currently Being Moderated
    Oct 31, 2013 11:54 AM   in reply to bgregory77

    bgregory,

     

    The simplest way to try (first) to recover a corrupted file, you may File>Place it in a new document (if relevant ticking Paste Remembers Layers in the Layers palette flyout, and unticking it afterwards).

     

    For serious cases with important files, you may look at the following:

     

    http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator -files.html

     

    http://kb2.adobe.com/cps/500/cpsid_50032.html

     

    http://kb2.adobe.com/cps/500/cpsid_50031.html

     

    http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-ill ustrator-ai-file/

     

    http://www.recoverytoolbox.com/buy_illustrator.html

     

    To actually recover files with the last one you have to subscribe for a year, but you can test whether it works for free.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 31, 2013 2:13 PM   in reply to bgregory77

    Bruce,

     

    Have you tried placing the file in a new document, and if so, how much of the artwork appeared?

     

    I am afraid the solution (hopefully there is a good one) is rather version independent.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 1, 2013 3:01 AM   in reply to bgregory77

    Bruce,

     

    The simplest way to find out what may be rescued is to use the last link in the first post,

     

    http://www.recoverytoolbox.com/buy_illustrator.html

     

    As mentioned you can try before you buy.

     

    The other links are about how you can try to change the offending code, which requires opening the file in a special way as text file and know or guess precisley what to do, in other words what recoverybox is supposed to do for you.

     

    Placing the file may be described as trying to get (at least part of) the contents in a new wrapping.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 1, 2013 5:16 AM   in reply to bgregory77

    Bruce,

     

    Recovery box offers microsoft based software, can you recommend a Mac alternative?

     

    Ah, sorry. That is the only ready solution that I know of.

     

    You may try to struggle with the instructions in the other links. the daxxter link being easier to follow; in any case you can use it as an introduction to the Adobe links.

     

    When you get to the editing of the file in the plain text editor, you may try to simply delete the % inf line.

     

    To make sure you can work with the file in different ways, save it with a new name every time you try (you can delete the stillborn ones).

     

    You can see whether it works by opening the file normally.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 1, 2013 5:59 AM   in reply to bgregory77

    In many cases this happens when you work directly on networked volumes or USB sticks.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 1, 2013 6:25 AM   in reply to bgregory77

    Just to cover all the bases; have you verified the disk lately -- not permissions, but the disk itself? Just to make sure it is not a physical problem with the hardware.

     

    --OB

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 1, 2013 6:26 AM   in reply to bgregory77

    Bruce,

     

    An uncanny number of things may cause it.

     

    Probably the most frequent one is saving to and opening from anything but the harddisk, as Monika said.

     

    The OS may fail, Illy may fail, or it may be caused by something going on (within or outside Illy) at the same time as the saving (which is why I believe the wish for an autosave function may be dangerous).

     

    One thing you can do is to save critical backup documents with different names at certain steps in building the artwork.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 1, 2013 9:10 AM   in reply to bgregory77

    Bruce,

     

    Are you trying to find the Adobe Illustrator Prefs file?

     

    I believe a search for the file/folder name will be the simplest way (including hidden files and folders), also considering the different OS versions.

     

    I am afraid I have no clue about the difference in efficiency.

     

    I really hope the troubles are over so you can avoid crossing the deadline.

     

    And hopefully yours is in the more recent sense of the term.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 1, 2013 9:51 AM   in reply to bgregory77

    bgregory77 wrote:

     

    I'm using Maverick.

     

    That might be the source of some problems as well.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points