Please see error message below that occurs when opening a document I've just been working on.
The document contains a plethora of graphs.
Would very much appreciate a response soonest as I am on a tight deadline and this is slightly worrying as I've lost a significant amount of work...
The simplest way to try (first) to recover a corrupted file, you may File>Place it in a new document (if relevant ticking Paste Remembers Layers in the Layers palette flyout, and unticking it afterwards).
For serious cases with important files, you may look at the following:
To actually recover files with the last one you have to subscribe for a year, but you can test whether it works for free.
Many thanks Jacob,
I am a CC subscriber and have the most recent version of Illustrator.
Is this a colour issue? Can anyone assist with "Offending operator: inf" which I'm assuming is the route of the problem?
I can see the complete file as I would a standard rasterized jpeg file when placing into a new file – but it is not editable.
The document will open into illustrator but 70% of the content is missing.
Thank you again for your help, any further insight would be very useful.
The simplest way to find out what may be rescued is to use the last link in the first post,
As mentioned you can try before you buy.
The other links are about how you can try to change the offending code, which requires opening the file in a special way as text file and know or guess precisley what to do, in other words what recoverybox is supposed to do for you.
Placing the file may be described as trying to get (at least part of) the contents in a new wrapping.
Thank you again for your insight.
I will look into trying recovery box.
My concern is preventing this from occuring in the future.
It's happened twice this week and I would benifit from understanding what might be the cause of the problem so going forward I am not in the position again.
Recovery box offers microsoft based software, can you recommend a Mac alternative?
Ah, sorry. That is the only ready solution that I know of.
You may try to struggle with the instructions in the other links. the daxxter link being easier to follow; in any case you can use it as an introduction to the Adobe links.
When you get to the editing of the file in the plain text editor, you may try to simply delete the % inf line.
To make sure you can work with the file in different ways, save it with a new name every time you try (you can delete the stillborn ones).
You can see whether it works by opening the file normally.
Thank you Jacob,
Any idea what has caused the problem?
I will create the document from new, insight to what might have caused the problem (swatch/gradient etc.) would be good to keep in mind.
An uncanny number of things may cause it.
Probably the most frequent one is saving to and opening from anything but the harddisk, as Monika said.
The OS may fail, Illy may fail, or it may be caused by something going on (within or outside Illy) at the same time as the saving (which is why I believe the wish for an autosave function may be dangerous).
One thing you can do is to save critical backup documents with different names at certain steps in building the artwork.
Thank you Jacob, your help is greatly appreciated.
The problem is isolated to one document so my feeling is that rebuilding the document from new to eliminate the problem the best solution, taking into account your suggestion of critical backup.
I've tried going into the systems preferences (I'm not the strongest when it comes to the IT side of things), with no joy in finding the illy preferences library. I'm using Maverick.
One other question unrelated to current discussion, why is new illy less able to edit copy as effeciently as previous?
The simple command of selecting a section of copy is less effective, often with the need of selecting the 'Selection V' tool before the Type tool when editing different sections of copy.
I hope this questions makes sense...
Are you trying to find the Adobe Illustrator Prefs file?
I believe a search for the file/folder name will be the simplest way (including hidden files and folders), also considering the different OS versions.
I am afraid I have no clue about the difference in efficiency.
I really hope the troubles are over so you can avoid crossing the deadline.
And hopefully yours is in the more recent sense of the term.